Job Title: Operational Support Assistant Appointments & Scheduling
Location: Dartford
Reports To: Operations Manager
Job Type: Full Time
Job Purpose
To provide vital operational support by planning and scheduling appointments between residents and field-based auditors. The Operational Support Assistant ensures appointments align with client targets and deadlines, enabling efficient and timely completion of audits and associated works.
Key Responsibilities
* Appointment Scheduling:
o Contact residents by phone, email, letters & text to arrange appointments for auditors or inspectors to carry out visits or works.
o Coordinate schedules between residents and available field staff, optimising routes and availability.
o Review and consider client targets and deadlines when booking appointments to ensure compliance with contractual requirements.
* Communication & Liaison:
o Act as a primary point of contact for residents regarding appointment booking, rescheduling, and general inquiries.
o Liaise regularly with auditors, contract managers, and operations teams to confirm appointment logistics and changes.
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