By clicking Apply, you will be taken to the Via website to complete your application. Via is a secure hiring platform used by employers to review candidates. Your profile stays anonymous until you match. Click Apply to continue. It takes 2 minutes. IT Support Analyst (1st & 2nd Line) Salary: Up to £30,000 Benefits Location: UK-based | Remote with occasional London/client visits Hours: Full-time, 35 hours per week (9am5pm UK, with flexibility) The Opportunity Our client is seeking an IT Support Analyst to join a growing technology team, providing first and second-line support to a diverse client base across the UK, Europe and Canada. This is an excellent opportunity for someone with helpdesk or IT support experience who enjoys problem-solving, working directly with users, and developing their technical skillset. Youll act as a key point of contact for end users, supporting the smooth operation of systems and applications, while also gaining exposure to more advanced system configuration and internal products over time. Key Responsibilities 1st Line Support Act as the first point of contact for IT-related issues via phone, email and ticketing systems Log, prioritise and track incidents and service requests Carry out user account administration and basic system tasks Follow documented processes and knowledge base articles Escalate complex issues internally when required 2nd Line Support Investigate and resolve more complex technical issues Carry out root cause analysis and contribute to long-term solutions Systems & Product Support Learn to configure in-house systems to support Level 1 and Level 2 activities Work closely with internal teams to improve support processes and system performance About You Experience in a 1st and/or 2nd line IT support or helpdesk role Confident using IT service management tools and ticketing systems Strong troubleshooting skills with a customer-focused mindset Comfortable working independently and as part of a collaborative team Good working knowledge of Microsoft Office, particularly Excel Nice to Have (Not Essential) Exposure to technologies such as JavaScript, React, REST APIs or reporting tools Experience with Azure or Windows Server environments An interest in developing technical skills beyond day-to-day support Whats on Offer Salary up to £30,000 Predominantly remote working Structured learning and progression opportunities Supportive team environment with exposure to modern technologies Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via .