Food & Beverage Assistant
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a number of reliable and enthusiastic people to become part of our Food & Beverage Team at the exclusive Culloden Estate & Spa.
Positions are available in the hotel, and in The Cultra Inn, but wherever you are on the beautifully landscaped grounds of the Culloden Estate & Spa, our guests savour our warm and inviting ambience, where they cosy up by the log fire on cooler evenings with an excellent selection of wines, or take in the breathtaking views with a cocktail from our outdoor dining areas. In addition, our exclusive Bollinger Champagne Garden has returned for the summer.
Under the inspiring leadership of our managers, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
As a Food & Beverage Assistant, you will be fully flexible to cover the variety of shifts offered including busy summer days, evenings, and weekends.
The rate of pay for this position ranges from £9 to £12.25 per hour depending on your age.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About the role
To be responsible for serving food & beverages for the greatest enjoyment of our guests.
* To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
* To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met. Typical tasks include, clearing and setting tables, taking orders, serving food and beverages, and taking payments.
* To ensure all cash, charges, floats and till procedures are carried out correctly.
* Greeting guests and responding to their queries.
* To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
* To always maintain the security of stock areas, immediately reporting any breaches.
* To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
* To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
* To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
* To comply with all health, safety and hygiene policies and procedures.
* To comply with all licencing rules and legislation.
* Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as we will provide you with full training.
About the company
Our vision is to be recognised as a prestigious, family company providing the finest in Irish hospitality with style and excellence.
Required Criteria
* Good Command of English Language
* Right to Work in the United Kingdom
* Must have excellent communication and basic numeracy skills
* Must have a professional appearance
Desired Criteria
* Previous experience in a busy bar or restaurant of quality
* Previous experience handling food and beverages
Skills you'll need
* Operating Till Skills
* Bar Service
* Food Service Skills
* Exceptional Customer Service Skills
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