Systems Engineer - 2nd Line Support
Location: Central London (4 days on-site, 1 day WFH)
Sector: Financial Services Technology
Do you thrive in a high-performance environment, where every day brings fresh challenges and the chance to work with some of the most dynamic clients in the financial sector?
We are a leading technology services provider, trusted by financial institutions to deliver exceptional IT support and solutions. We place service before sales and excellence before everything else - and we're now looking for a driven, service-focused 2nd Line Systems Engineer to join our expert Service Desk team. This is a role where your skills will be tested, your potential nurtured, and your career accelerated - with clear pathways to senior technical, leadership, and consultancy roles.
What you'll be doing:
1. Providing expert 2nd line technical support to high-profile clients, including traders, investors, and senior executives.
2. Taking ownership of incidents and service requests, ensuring swift, professional resolution.
3. Mentoring junior engineers and driving service improvements.
4. Managing escalations from 1st line and working closely with 3rd line and project teams.
5. Supporting a wide range of technologies including Windows Server/Desktop, Microsoft 365, Azure, networking, VOIP, Intune, PowerShell, and bespoke business applications.
6. Occasionally working on-site at client offices to deliver exceptional service face-to-face.
What we're looking for:
7. At least 2 years' experience in IT support, ideally in a busy enterprise environment.
8. Strong technical skills across Microsoft, Azure, networking, and security.
9. Excellent communication skills - confident, empathetic, and able to explain technical concepts clearly.
10. Organised, resourceful, and committed to delivering top-tier service.
11. A passion for technology and continuous improvement.
Why join us?
12. Direct exposure to the financial services sector, working with high-calibre clients from day one.
13. A genuine career development pathway into 3rd line, projects, leadership, or consultancy.
14. A collaborative, high-standards culture where service excellence is valued above all else.
15. Competitive salary, enhanced overtime rates, and benefits.
If you're ready to take the next step in your IT career and work in an environment that challenges, develops, and rewards you - we'd love to hear from you.
Apply now and be part of a company where your expertise truly makes a difference.
Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training.