Pyramid8 are recruiting for a Disputes Case Handler / Customer Complaints Handler for one of our clients who are the largest trade association in the UK (construction industry) they are looking for an individual who can provide resolutions to customers queries and uphold the reputation of the company. They are a friendly organisation where they believe in team working. The role offers working Monday – Friday 9am – 5pm with Hybrid working. They pride themselves on their reputation in the industry and you will be dealing with queries with regards to complaints in relation to work carried out by approved providers. As a clear communicator and attentive listener, you will be able to deal calmly with people of all kinds, who sometimes may be upset about their building dispute. You will understand and be able to implement negotiation skills. This requires a calm, professional and mature approach, and an ability to be flexible and priorities under pressure. Job Role: * Acting as first point of contact for Members and their clients, providing information and referring cases on to the Dispute Resolution Manager where required * Respond to email communication within the defined Dispute Resolution Service * Respond to live chat function offering relevant advice and support within the Dispute Resolution Service where required * Provide the Dispute Resolution Manager with support and diary management for the efficient run...