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Facilities Helpdesk Administrator - JD Gyms, Wigan
Client: JD Sports
Location: Wigan, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference:
Job Views:
11
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Reporting to the Head of Facilities, as a Facilities Helpdesk Administrator, you will be responsible for coordinating maintenance, liaising with landlords, and working with suppliers for the JD Gyms team.
Role Responsibilities:
* Coordinate purchase ordering for minor capital works, reactive maintenance, and planned maintenance.
* Invoice reconciliation, resolving invoice disputes, and recording invoices.
* Ensure orders with correct suppliers support Capex and Revenue processes.
* Coordinate supplier agreements as requested by line managers.
* Support the Property function to ensure efficient service and continuous improvement with all 3rd Party contractors.
* Liaise with insurers regarding claims, including responding to correspondence and providing information.
* Liaise with landlords regarding disputes, including responding to correspondence and providing information.
* Coordinate purchase ordering for capital projects, invoice reconciliation, and recording.
Strategic & Operational:
* Manage general enquiries into the Property department.
* Handle departmental administration, including database management, invoice procedures, meetings, and record updates.
* Liaise with preferred contractors for reactive and planned maintenance, and minor capital works.
* Coordinate with Clubs and internal departments to provide professional service.
* Perform additional administrative duties as needed, including holiday cover.
* Assist the Head Office Manager with property duties.
* Support clubs with emergencies on a rota basis.
People & Development:
* Support the team as required.
* Assist the team in meeting reporting deadlines.
* Promote high standards within the Property Functions.
Customer & Culture:
* Foster a culture of continuous improvement in systems and processes.
* Challenge systems and processes that do not meet JD standards.
* Respond to written correspondence and phone calls from Clubs and external parties.
Systems & Process:
* Utilize available systems to maximize team effectiveness.
* Coordinate department movements.
* Maintain databases and logging systems.
* Develop and manage new reports as needed.
* Produce regular summaries of claim status.
* Coordinate club Risk Management and provide feedback.
What We're Looking For:
* Computer literate with knowledge of Word, Excel, and Access databases.
* Strong organizational and administrative skills.
* Ability to prioritize tasks effectively.
* Confident communicator at all levels.
The Company:
The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms, with over 60,000 colleagues across more than 3,400 stores in over 30 markets worldwide.
We are an equal opportunities employer that values diversity and inclusion, creating a workplace where everyone can thrive regardless of background or identity.
Join us to be part of a successful, growing company committed to being a people-first, digital leader, and customer-focused organization. We aim for operational excellence and continuous growth in new areas.
We appreciate our employees' efforts and offer benefits such as:
* Staff discount on qualifying purchases across Group retail stores and online.
* Discounted gym memberships.
* Opportunities for personal development and learning.
* Access to apprenticeships and accredited qualifications.
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