Salary: £32,312 - £34,092 per annum (based on experience)
Hours: Full-time, 37 hours/week (Mon to Fri)
Location: Mundells, Welwyn Garden City (Hybrid)
Reports to: Training & Mobilisation Manager
PURPOSE OF THE JOB
HCL are leading contract caterers with a focus on school feeding. We have a commitment to deliver high-quality, nutritious, and engaging food experiences for children and staff across our primary schools, secondary schools, and commercial sites. As a Training Officer at HCL, you will play a vital role in our training and mobilisation programme, as we delight our customers in Hertfordshire and expand our portfolio across London and the South of England. Your role will be central in promoting HCL with a focus on public sector procurement of school feeding services.
You will develop and implement training courses for employees to meet the needs of the business, including Food Safety and Allergy qualifications to nationally recognised levels. You will support across all sectors in maintaining HCL high expectation of standards, and support the Training & Mobilisation Manager in creating, developing, and delivering professional and practical hands-on training in all sectors, including new business ventures.
MAIN AREAS OF RESPONSIBILITY
* Develop and Deliver Training:Plan and conduct on-the-job and face-to-face training for all HCL employees. Perform induction training and monitor efficiency to continuously improve services. Direct and deliver training standards during mobilisation of new business inline with project plan lead by Training & Mobilisation Manager.
* Identify and Address Gaps:Identify skill and knowledge gaps within the business. Create and deliver training courses and resources to embed knowledge and skills gaps across all sectors in existing and new contracts.
* Maintain Technical Knowledge: Maintain knowledge on food safety, health & safety, kitchen techniques, and ensure compliance with HCL's Policies and Procedures as outlined in the Food Safety Management System (FSMS) and SOP's.
* Follow Quality Processes:Adhere and train standards inline with HCL Quality Audit (QA) processes and audit checklists. Monitor and review standards across the business, ensuring compliance with statutory food, allergen, What Good Looks Like (WGLL) food/nutrient standards, budgets, menu specifications, budget and quality control.
* Support QA and FSMS Delivery:Assist in implementing Quality Assurance (QA), Food Safety Management Systems (FSMS), and Allergen Awareness programs to ensure policies are effective and standards are maintained out on the ground. Update systems to comply with legislative changes and align with business plan.
* Create and Deliver Workshops:Develop and conduct practical and theory-based skills workshops. Expand HCL's training catalogue, including online, face-to-face, one-on-one, and group sessions. Impart and implement knowledge on internal HR systems, electronic tablets, LMS, and managerial skills.
* Ensure Standards Compliance:Train, refresh, audit, and monitor all HCL standards, policies, and procedures to ensure excellent service provision and continuous improvement in HCL facilities. Deliver comprehensive reports and data to support HR and operational training demands, identifying skills gaps and implementing training plans to support.
* Audit Training Kitchens:Review and mentor Training Kitchen Managers, ensuring statutory requirements are met. Maintain an auditable quality system for all training and use outcomes to continually review training provision and moderate feedback termly, addressing any issues highlighted.
* Support Work Experience Programs:Assist with Work Experience and Government Initiative Programs (Apprenticeships). Develop and mentor students/apprentices to ensure they meet expected standards. Advocate HCLs apprenticeship programme to encourage career progression and CPD across the organisation.
This list should not be regarded as exhaustive, and the post holder will be expected to deliver other duties relevant and appropriate to this role and department.
PERSON SPECIFICATION
Experience:
o Working flexibly within a team, supporting the wider team, and promoting a positive development culture in new contracts and existing business.
o Successfully mobilising, training and managing a new contract, building client relationships and adhering to HCL exemplary standards and best practice.
o Writing detailed and comprehensive reports documenting observations, training delivered, and recommendations to ensure a full circle of compliance.
o Experience and knowledge of delivering accredited food hygiene and allergy qualifications (Highfield accredited Trainer and Member).
o Experience of effective on the job training/coaching style that drives performance and encourages development.
* Confident and competent in training standards and compliance cross sector and multi-site settings (new business) or existing.
Qualifications
* Level 3 Food safety.
* Level 4 Advanced Food Safety.
* Level 3 Health and Safety.
* Level 3 MHFA (preferable).
* Level 3 Allergy Management.
* Level 3 Delivering Training Award.
* Level 3 Project Management.
* Level 3 Effective Auditing & Inspection.
* Highfield accredited trainer and member.
Skills:
* Communication Skills: Strong ability to influence and deliver key points with confidence and conviction.
* Organisational Skills: Effective at prioritising workload within demanding time scales; resilient under pressure.
* Mobility: Access to own vehicle and willingness to travel across Hertfordshire and surrounding counties.
* Relationship Building: Ability to develop and maintain relationships with colleagues, teams, school staff and Head Teachers/Business Managers.
* Professionalism: Role model behaviour and adherence to the highest professional and ethical standards.
* Collaboration: Ability to work collaboratively to develop and deliver training, ensuring consistency of standards.
Knowledge:
* Technical Knowledge:Understanding of HACCP, COSHH, and Food Safety Management System, Allergy process and all aspects of HCL SOP's.
* Quality and Safety:Knowledge of Quality Audit, Kitchen/Service Checks, and good Health & Safety practices.
* Sector Knowledge:Essential knowledge and experience of all sectors.
IT Skills:
* IT Skills: Proficient in Word, PowerPoint, E-mail, excel, power BI, cypad desktop and contract management app.
* LMS: Technical understanding and proven experience of working on LMS systems.
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EQUAL OPPORTUNITIES
HCL is committed to openness and equality of opportunity in every activity, from the way we employ staff to the way we deliver services. It is a central responsibility of managers and employees of the company to ensure that every individual that we encounter is treated with dignity and respect.
HEALTH AND SAFETY
It will be the duty of every employee while at work to take reasonable care for the Health and Safety of themselves and of other persons who may be affected by their acts or omissions at work.