Are you an experienced Complaints & Compliments Officer based in or near Salford? Are you looking to earn £28,350.00 per annum working 40 hours per week? Join Liberty and make a real difference in the communities we serve! What We Offer Work-Life Balance: 23 days annual leave bank holidays, flexible working Health & Wellbeing: 24/7 GP access, mental health support, fitness programs Training & Growth: Ongoing professional development Your Role First and main point of contact for tenants and customers in relation to complaints & compliments Ensure effective communication Focus on resolution of complaints within given timescales Ensuring complaints are acknowledged and ensuring customers are kept informed throughout the complaint process Provide regular, accurate and timely reports Ensure all customer feedback is collated and that intelligent analytical approach is adopted What We Need Good level of education Strong reception and administrative experience, along with excellent organisational skills You have experience of writing and presenting reports to a variety of audiences Competent with computerised database systems and analytical tasks Excellent customer service focus Why Liberty? We’re a diverse, supportive team committed to personal development, wellbeing, and continuous improvement. Apply Today! Click “Apply” to join Liberty as our Complaints & Compliments Officer Closing Date: 19th December 2025 (may close early due to high demand