Role: Guest Experience Manager (GXM)
Department: Reception UK
Job type: Permanent
Pattern of work: Monday to Thursday (08:30 - 16:30)
Closing Date: 11/03/2026
Job ID: 822
We are looking for a proactive, polished, and personable Guest Experience Manager to lead the Front of House experience. You’ll be the sole ambassador of the building, setting the tone for a premium and professional space.
We are seeking an exceptional Guest Experience Manager to deliver a first-class, hospitality-led experience within a prestigious corporate office.
As the key Front of House professional, you will create outstanding first impressions, manage daily reception operations and build strong, trusted relationships with tenants, clients and stakeholders.
Who we are
Reception UK (RUK) is an established reception and concierge service; we take great pride in being known for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke and tailored to our clients’ requirements with a focus on superb customer service.
Your Key Responsibilities
1. Deliver a polished, welcoming and professional Front of House service
2. Meet, greet and manage all visitors and incoming calls
3. Coordinate meeting rooms, hospitality, refreshments and catering
4. Maintain an immaculate reception and common areas
5. Act as first point of contact for tenants, client representatives and visitors
6. Support building operations including security, safety, compliance and contractors
7. Monitor office supplies, maintenance and cleaning standards
8. Manage access control, key fobs and visitor procedures
9. Assist with Health & Safety records, incidents and reporting
10. Produce tenant newsletters, social media posts and organise events/pop-ups
About You
11. Experience in a similar role within luxury, corporate, hospitality or HNW environments
12. Impeccable personal presentation and exceptional customer service skills
13. Confident communicator with strong organisational abilities
14. Proactive, calm under pressure and solutions-focused
15. Comfortable liaising with contractors and senior stakeholders
16. Competent using Microsoft Office and digital platforms
Employee Benefits
RUK takes pride in offering benefits that promote health and wellbeing.
17. Ride to Work Scheme
18. Retail discounted shopping
19. Employee Assistance Programme
20. Credit Union
21. Long Service Rewards
22. Employee of the Month/Year
We are an equal opportunities employer; we encourage applications from a diverse range of individuals. We believe that a diverse talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.
We reserve the right to withdraw the advert earlier than the advertised closing date if we receive too many applications.