Job Description
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.
Role Overview
Work alongside the Store Manager for a multi‑site retail operation to achieve common business goals. Manage, motivate, lead and inspire the retail team across all stores. Drive revenue, maximise profit, and grow the retail business.
How you will make a difference
Sales
* Maximise sales through effective retail team management
* Drive KPI’s including footfall, conversion and AOV
* Adjust use of floor space to maximise sales potential
* Set and agree sales budgets with line manager and perform regular reforecasts of said budgets
Customer
* Ensure stores provide the highest level of customer service
* Develop skill gaps across team to ensure high mystery shopper results
* Deliver first‑class visual merchandising consistently
* Maintain the highest standards of presentation at all times
Costs
* Regularly monitor and review all store-related costs
* Minimise all areas of loss to maximise profitability
* Manage payroll within budget set
* Implement strict procedures to minimise stock loss
Security
* Adhere to all cash‑handling policies
* Conduct four full audits per year
* Responsible for all aspects of store security, including contracted security guards
* Monitor till activity and conduct regular staff checks to minimise stock loss
Operations
* Work with key head‑office functions to ensure appropriate replenishment during peak trading periods and match days
* Collaborate with warehouse teams to ensure effective delivery schedules
* Provide best practice for efficient stockroom management
Marketing
* Work with marketing to execute product launches, events, POS and all other associated marketing activity
What you bring to the team
* Successful track record of retail management and achieving targets
* Experience in a fast‑paced, high‑pressure environment
* Ability to build strong relationships internally and externally
* Effective resource allocation experience
* Autonomous management style
* People management, development and succession planning experience
* Great merchandising skills
* Desire for football is desirable
What is in it for you
Culture: Join a team surrounded by top‑tier talent, driven by a passion to relentlessly enhance the fan experience. With collaboration, support and continuous development, you’ll help shape a culture that celebrates team and individual successes.
Benefits: Dedicated support across all work and life aspects. Specific benefits will be discussed during the interview process.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Technology, Information and Internet
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