Technical Account Manager
Global retail-tech innovator with ambitious growth plans looking for a technically skilled, customer-obsessed Technical Account Manager
This is a brilliant career opportunity:
* Own customer onboarding and implementation at a pivotal time for global expansion
* Fast-track your career with clear growth opportunities into senior leadership roles
* Work alongside world-class colleagues and global partners
* This is a highly tipped start-up with world-class investment
* You'll receive equity after probation period
* London (Hybrid – 3 days office / 2 days WFH)
About you
(To respect your time, please only apply if you have this experience)
* 3+ years’ experience in Technical Account Management, Implementation Consulting, or a similar SaaS/retail-tech role
* Strong technical understanding - comfortable with APIs, integrations, and data systems
* Understand the roller coaster of working in a tech start-up environment
* Excellent communicator with the ability to simplify technical complexity for non-technical stakeholders
Here’s what you’ll be doing in the first 12 months:
* Lead on-boarding and implementation of new customers, from technical setup to go-live
* Act as the primary point of contact for key accounts, ensuring technical success and satisfaction
* Partner with commercial teams to identify and support expansion and upsell opportunities
* Serve as the voice of the customer internally, influencing product improvements and roadmap priorities
Why you’ll love it here:
* Be part of a mission transforming commerce for retailers and hospitality brands worldwide
* They're on an amazing growth mission and need you to help them get there
* Learning-focused culture with budget for personal development and WFH setup
* Competitive salary and equity ££
* Work with a passionate, high-performing start-up backed by world-class investors
This Technical Account Manager opportunity won’t be around for long. If you’re looking for a new challenge; apply for the role today!
If the opportunity really aligns with you, don't hesitate to reach out to me directly.