Job Description
The post-holder is responsible for the effective development and delivery of the Community Service for adults and children and young people, within a designated geographical area, through the management and coordination of volunteers. The post-holder will provide direct service to adults and children and young people where matters are complex and / or advocacy services are required.
Victim Support NI has focused on addressing the harm caused to victims and witnesses of crime since 1981. On a daily basis we witness the impact of crime and the Criminal Justice System can have on an individual, their family, friends, and the local community.
Main Responsibilities
* Coordinate the delivery of Service to adults and young victims to the agreed standards and in line with relevant legislation and when necessary, provide cover to ensure service delivery.
* Provide advice and assistance to other volunteer coordinators and volunteers for queries relating to young victims referred to the Community Service (i.e., resources, signposting etc)
* Recruit, induct and develop volunteers to deliver service to young victims in liaison with the Volunteer Development Officer and Learning & Development Manager
* Review and update operational policies and guidance manual for staff and volunteers for assisting young victims (including assessments, incidents and safeguarding logs, support plans, tools for sessions, boundaries and confidentiality)
* Monitor the effectiveness of the guidance manual and in conjunction with the Learning and Development Manager identify key learning and training needs for Community Service staff and volunteers
* Provide effective support and supervision to volunteers in line with Victim Support NI policies and procedures
* Identify and manage complex client needs and provide advocacy support where necessary and advise staff and volunteers when necessary providing direct support to young victims
* Engage with local communities and external stakeholders to promote and raise awareness of Victim Support NI
* Develop and maintain effective working partnerships and contacts within criminal justice statutory organisations and relevant voluntary sector organisations
* Meet individual and team performance targets identified through the Conditions of Grant and Corporate Scorecard
* Contribute to the ongoing development of the service in line with the needs of people affected by crime, through the gathering, collating and analysis of activity, information and data
* Ensure processes for gathering feedback on the service provided to young victims are in place and being used by staff and volunteers
* Contribute to the evaluation and report to funders of the service to young victims
* Ensure the efficient operation of the Hub Office and outreach centres, where appropriate
* Comply with all administrative, financial, HR and other corporate responsibilities as appropriate to the post
* Ensure that all Victim Support policies, particularly those relating to Health & Safety and Equal Opportunities are applied.
To apply please visit: Volunteer - Victim Support NI or https://victimsupportni.getgotjobs.co.uk/registerJob/0a13c97b-a315-4d39-9d86-9499592823af