Site Services Supervisor – Reprographics Department
Location: London (On site)
Package: Competitive salary, bonus plus additional company benefits.
About Ricoh
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry‑leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology we make work smarter and more creative, enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Role Overview
The Reprographics Site Services Supervisor will oversee the day‑to‑day operations of the reprographics department within a legal environment. The role ensures high‑quality document production and timely service delivery while managing a team across two shifts. The supervisor will act as the primary point of contact for service issues, maintain compliance standards and support team development. The ideal candidate will have strong customer service skills, attention to detail, proficiency in Microsoft Office and prior team‑management experience.
Operational Management
* Manage the daily running of the reprographics department to ensure smooth operations.
* Oversee and coordinate a team working across two shifts, including scheduling, team meetings, performance appraisals and sickness/absence management.
* Monitor the ServiceNow portal, ensuring all jobs are assigned and completed promptly.
* Maintain quality control for all jobs delivered and logged on the portal.
Service Delivery
* Provide hands‑on support for services such as print, copy, scan and finishing.
* Manage legal bundles and USB Bibles.
* Address and resolve any customer concerns or service issues promptly and professionally.
Compliance & Reporting
* Complete daily and monthly trackers to monitor performance and service levels.
* Assist with Health & Safety documentation and ensure compliance with site audit requirements.
Team Development
* Support and assist with team training initiatives to maintain high standards of service.
Skills & Qualifications
* Proven experience in reprographics or document services within a legal or professional services environment.
* Strong leadership and team‑management skills.
* Excellent organisational and time‑management abilities.
* Strong communication and customer‑service skills.
* Microsoft Office support: Outlook, Excel, Word and PowerPoint at a medium proficiency level.
* Basic document‑processing skills (cropping, paginating, bookmarking, adding/removing pages, track‑changes).
* Attention to detail and commitment to confidentiality.
* Ability to multitask and prioritise in a fast‑paced environment.
* Professional demeanour and discretion at all times.
* Flexibility to adapt to changing priorities.
* Proficiency in service‑management tools (e.g., ServiceNow, Doc Busters, Entity) – desirable.
* Knowledge of Health & Safety compliance and audit processes – desirable.
Benefits
* A competitive holiday entitlement – two days special leave per annum for volunteering, additional holiday purchase scheme.
* Flexible retirement plan.
* Wellbeing schemes to support physical, emotional and financial health (Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts).
* Company car / car allowance (role‑specific) and cycle‑to‑work scheme.
Equal Opportunities Employer
We are an equal opportunities employer. No applicant or employee will be treated less favourably on the grounds of a protected characteristic. We welcome applications from everyone regardless of sex, sexual orientation, age, disability, gender reassignment, trade union membership, marriage or civil partnership, pregnancy and maternity, race and religion or belief.
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