About the role
We are seeking to recruit a Planning Support Services Officer on a 6 month fixed term basisto ensure that the DLO delivers a safe, reliable, quality, efficient responsive repairs and void maintenance service that matches our goal of placing customers at the heart of our service. Support the effective delivery of responsive maintenance, gas and electrical servicing by providing an effective planning support function.
This role is an office based role at 1a Enterprise Way, Accrington, BB5 0FR.
Key Responsibilities
1. Delivery - Provide support to the operational management team in their roles of organising trade colleagues and supply chain to deliver the work required in your section. Ensuring that the Repair Management system is correct, updated and is interfaced with the Housing Management system.
2. Planning - Providing an effective planning support function to ensure the effective delivery of responsive, gas and electrical maintenance.
3. Support - Processing purchase orders, repair orders, invoices, etc. required to support the efficient delivery of the service. Supporting management with productivity measures, work planning systems and ensuring the effective use of all resources including supply chain.
4. Systems - Ensuring the Repairs Management system is maintained, current and is interfaced correctly with the Housing Management system.
5. Customer - Responding to customer enquiries and supporting the resolution of customer queries, and complaints as required. Maintaining communication channels with both internal and external customers in relation to their repairs.
6. Internal Partnership Working - Ensure collaborative working to deliver the required service levels Working effectively with internal service areas and external partners to end results. Be an ambassador for our organisation and an advocate for Repairs