Job Title: Conference & Events Manager – Bristol City Hall Location: Bristol City Hall & Create Centre Salary: £33000 Contract: Full-Time, PermanentJoin a team dedicated to delivering extraordinary events at one of Bristol's most iconic cultural venues.As Conference & Events Manager at Bristol City Hall and Create Centre, you will play a vital role in ensuring that every event – from weddings and client functions to small meetings – is executed flawlessly. You will oversee a fast-paced and quality-driven C&E operation, delivering exceptional customer service and ensuring every guest experience exceeds expectations.Key Responsibilities:Overall Responsibility: Oversee the delivery of high-quality service within a fast-paced Conference & Events operation, focusing on key areas such as weddings, client events, and small meetings.Team Leadership: Lead and manage a large, dynamic team, ensuring effective training, development, and upskilling. Promote personal growth and look for opportunities to develop team members through Personal Development Plans (PDP).Resource Management: Compile rotas in line with business needs and budget requirements, ensuring the team is neither over nor understaffed.Customer Feedback & Action Plans: Manage the customer feedback forum, addressing issues, and implementing action plans for continuous improvement.Event Delivery: Ensure all Conference & Events bookings are delivered seamlessly, upselling additional services when appropriate and understanding each client's unique requirements.Who You Are:We are looking for someone who brings a blend of passion, experience, and drive. The ideal Conference & Events Manager will:Have knowledge and experience in the events and hospitality industry, with a solid understanding of C&E operations.Possess previous team management experience, demonstrating your ability to lead, motivate, and develop a team to deliver results.Be highly organised with exceptional people management and communication skills.Be flexible and adaptable to working hours, with the ability to work in a pressurised environment and multitask effectively.Have a solid understanding of P&L accounts and experience managing budgets within a business context.What We Offer:We ensure you're rewarded for all your hard work, offering a comprehensive benefits package which includes:Contributory pension scheme for your future securityCareer growth opportunities through our Career Pathways and MyLearning programmesDigital GP access for you and your immediate family, with wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com, and many moreDiscounts at leading supermarkets such as Tesco, Sainsbury's, Morrisons, and moreUp to 44% off cinema tickets, so you can unwind with your favourite filmCash rewards every time you spend, redeemable on a wide range of brandsFree wellness, mindfulness, and exercise classes to support your well-beingShare all these discounts and offers with friends and family!