We are opening new restaurant Rose Lane & expanding the crew
Location: Rose & Crown Hotel, Guildford, WA
Reports to: General Manager
Position Summary
The Restaurant Manager oversees daily front-of-house operations supporting our GM & AVM in running one or more of the hotel’s dining venues (e.g. Posh Convict, 1841 Garden, or the upcoming Rose Lane sports bar). You will deliver exceptional guest experiences, ensure efficient service delivery, manage 20 + staff on a shift, liaise with the kitchen management and bar teams, and drive revenue through superior service, team culture, and operational discipline.
Key Responsibilities
Operations & Service
Oversee daily FOH operations, ensuring consistent, high-quality service
Lead pre-service briefings and service standards training
Manage bookings, floor plans, and table allocations using reservation systems
Leadership & Staffing
Recruit, train, mentor, and schedule FOH staff
Foster a positive and accountable team culture aligned with the hotel’s values
Conduct performance appraisals and manage underperformance constructively
Customer Experience
Resolve guest complaints effectively and diplomatically
Monitor and respond to guest feedback from online platforms
Build relationships with regular patrons and special event clients
Financial & Administrative
Collaborate with the GM on targets, and cost controls
Manage labour costs, shift efficiency, and daily reconciliation accountability
Ensure compliance with RSA, hygiene, and F&B licensing regulations
Collaboration
Work closely with GM, Head Chef, Bar Manager, and Events Manager
Support functions, weddings, and events with staffing and floor coordination
Selection Criteria
Essential:
3+ years of experience in a restaurant or F&B management role
Strong leadership and team-building skills
Excellent customer service and communication abilities
Knowledge of WA liquor licensing and RSA compliance
Experience with POS and booking systems (e.g. NowBookIt, Swiftpos)
Desirable:
Experience in a Pub or larger style venue or multi-outlet hospitality environment
Knowledge of local suppliers and F&B trends
Hospitality qualifications (Diploma or Certificate III/IV in Hospitality)
Ideal Candidate Profile
Hands-on leader with a "lead by example" style
Calm under pressure, solution-oriented
Flexible with evenings, weekends
Knowledgeable & passionate about food, wine, and hospitality
We are a family owned & operated venue, that values our employees.
Rose & crown has long history of retainment, Winners of the acclaimed AHA national best bistro in a pub
Salary & Hrs will be based on your skill base & experience Lifestyle Friendly 76hr fortnight + overtime
We require a organised individual, focused on delivering memorable experiences to our guests and community,
If you are interested in joining the Rose & Crown Hotel we would love to hear from you kaz@rosecrown.com.au
#J-18808-Ljbffr