An exciting opportunity has arisen for a permanent full-time Business Support Assistant in Easington Locality, one of our busy Social Care Teams. The Adult Health Services Teams ensure that the social care needs of people are fully assessed under the Care Act and that the services are delivered, monitored and reviewed in accordance of agreed care plans. WHAT IS INVOLVED? You will become part of an administrative support team working alongside our Council’s hybrid model between your home address and another base within County Durham. Listed below are some of the responsibilities this role will be primarily responsible for: Working with the locatlity duty team processing documents that need to be uploaded onto the Azeus system and sent out via the electronic Flite postal system. Deal with incoming calls, ensuring messages are prioritised and delivered in a timely manner. Develop and maintain appropriate filing systems, both manual and computerised, ensuring efficient collation, storage and retrieval of information. Provide a high-quality copy typing and word processing service, producing correspondence, reports and other documents as required, including work of a confidential nature. Provide an electronic data input service ensuring information is inputted accurately. Collate material and information for various meetings. Ensuring papers are provided and distributed on time and appropriately. Carrying out other secretarial/administrative tasks as required, including photocopying, collation. Prepare and dispatch care plans/information to service users. We are looking for a professional and enthusiastic team player who takes pride in providing excellent customer-service. The successful candidate will have good communication skills, be able to work under pressure to tight deadlines with a high degree of accuracy, be well-organised and flexible, have good IT skills and manage changing priorities. You will also need to be able to work unsupervised using your own initiative. We encourage you to contact Sarah Bullerwell via email at sarah.bullerwell@durham.gov.uk or on tel: 03000 261595 for an informal discussion about this role. WHAT WILL I NEED? NVQ Level 2 in Business Administration (or equivalent) Please refer to the attached person specification for the full criteria. REWARDS AND BENEFITS We offer generous rewards and benefits that are designed to help you perform at your best: Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service. Option to purchase up to 10 additional days annual leave per year. Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year). Hybrid working (home and office working). Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS. Wellbeing Portal and access to an Employee Assist Scheme. Wide range of learning and develosdaost of major retailers). Discounted DCC gym membership. Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT, Armed Forces, Carers, Menopause. Trade Union membership. A range of other salary sacrifice schemes such as car leasing. Rewards and benefits are subject to individual terms and conditions. Take a closer look: Rewards-and-benefits HYBRID WORKING (if applicable) Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. INTERVIEWS It is anticipated that interviews will be week commencing 30th June 2025. We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. HOW TO APPLY In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal. Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed. If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email RecruitmentResources@durham.gov.uk or telephone 03000 26 27 27 selecting option 3 for Resources. We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice. VPRS/161