Job Description
Information Systems Service Desk Agent - Hybrid (3x week in the office) - £26,225
Overview:
We're looking for an enthusiastic Information Systems Service Desk Agent to join our clients high performing IS team. In this role, you'll be at the heart of a collaborative environment that supports the technology needs of the professionals who help athletes perform at their best.
Role Responsibilities:
* Provide first-line support for hardware and software, resolving as many issues as possible on a first-time-fix basis
* Log, monitor and escalate incidents through our Service Desk ticketing system
* Keep users informed with timely updates on ongoing issues
* Provide administration and troubleshooting across the Microsoft 365 suite, Azure Active Directory and Exchange
* Support IS projects and help identify improvements to processes
* Produce clear, consistent documentation and contribute to our growing Knowledge Base
* Provide occasional on-site support across locations
Essential Experience & Skills:
* Experience working in an IT Service Desk environment
* Strong troubleshooting skills across desktop, mobile and networking technologies
* Ability to prioritise workload under pressure
* Clear, user-friendly communication skills
Desirable Skills & Experience:
* Level 2 or Level 3 ICT qualifications, or equivalents
* CompTIA A+
* Experience with Exchange and M365 administration
* Experience supporting MDM, device security and encryption
* Knowledge of cyber security threats, MFA and best-practice countermeasures
Package:
* £26,225
* Full Corporate Benefits
* Sheffield (3x week in the office)