Annual wage £11,000.00 Working week Monday - Friday, daytime hours. Shifts to be confirmed. Total hours per week: 40.0 Expected duration 15 Months Possible start date 01 May 2024 Date posted 12 Dec 2023 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000218072 Positions 1 available What you will do in your working day Working in an exciting and busy environment the customer service advisor apprentice will be the front-line support for the busy service department. The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. The apprentice’s role will include the following: Dealing with customers both face to face and by telephone To process and solve customer service complaints Look to promote continuous improvement in customer service The training you will be getting Apprentices will be working and will be trained within the dealership and a skills coach will visit at least every 28 days as as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. Level 2 Customer Service Practitioner Apprenticeship Standard What to expect at the end of your apprenticeship A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Logical, Team working, Initiative Qualifications GCSE or equivalent English & Maths (Grade 4 or above) Essential