Application Support Engineer (SQL) - Edinburgh/Glasgow Hybrid - 25-28K + Bonus
Rotational shifts as follows (change from week to week):
1. Morning: 6am to 2:30pm (working from home these weeks)
2. Mid: 8am to 4:30pm (working in the Glasgow or Edinburgh office - whichever is best for you - Tuesdays and Thursdays, and from home the rest of the week)
3. Late: 2:30pm to 10pm (working from home these weeks)
4. On-call Rota (As it stands 1 in 4/5 weeks, comes into effect after probation cleared and you're settled into the team)
Lorien's client, a fast-growing, global-reaching SAAS company with a great name in their domain, are currently looking to hire an Application Support Engineer based out of either their Edinburgh or Glasgow offices to join their expanding function.
This would be a brilliant fit for someone with proven Application Support skills and a good grasp of databases/SQL/Azure SQL, looking to move into a growing firm with great projects in the pipeline, a range of incentives (including bonuses, flexible working, private healthcare, recognition rewards, professional development and ongoing upskilling avenues), and friendly people to work with (ask us, we've placed a number of them ourselves!).
Key Responsibilities:
5. Take the reins across 1st line application support
6. Tackle support requests, prioritising and escalating tickets to 2nd Line/above as needed
7. Liaising with a multidisciplinary function of DevOps, Infrastructure and other teams to keep things running smoothly
8. Knowledge-share and work with others to resolve/prevent issues
9. Contributing to relevant projects, supporting config/change deployments, helping to foster best practices, and working to agreed procedures to make sure everyone's on the same page/working to agreed processes
10. Helping to improve the wider function and bringing new ideas to the table where it comes to processes/workflows/etc.
What they're looking for you to bring to the table:
11. Proven track record in the Application Support / 1st Line Support domain/s with dealings in customer-facing scenarios
12. Strong hands-on SQL and/or Azure SQL skills
13. Entra ID / Azure Active Directory skills
14. Ability to support users/customers remotely
15. Ideally a good grasp of relevant methodologies/processes such as ITIL/Change Management/etc.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.