Overview
Waitrose West Byfleet Full Time Permanent Pay: £13.50 Unpaid Breaks. Main duties: To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
Responsibilities
* To protect customers and colleagues from physical and verbal abuse
* To deter violence and public order offences
* To patrol the store and other areas and to undertake checks in accordance with the site assignment instructions
* To deter till snatchers, trolley push outs and other bulk thefts
* To record any suspicious activity on to an incident report ensuring the correct information is captured using the SMART system and store management are informed
* Dealing with any difficult situations that arise in a safe and professional manner
* To be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
* Monitoring the store CCTV where appropriate
* Complete retrospective CCTV reviews focusing on shrinkage
* To be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge. This should also include an SIA licence (s), identity badge, which all must be valid
* To understand and always implement the ways of working
* Liaise with the store management teams giving clear and concise feedback
* Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
* Completing reports by recording observations, information, occurrences and surveillance activities using SMART
* Utilise all equipment and technology to their fullest potential to maximise the impact upon security and stores losses
* To report all incidents fully by the end of the shift using the SMART system
* To wear and activate BWCCTV in accordance with company procedures
* Ensuring behaviours and situations that endanger the health and safety and well being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
Qualifications
* Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
* A full five year check-able employment / education history
* Experience of delivering Customer Service
* Excellent communication skills are required both written and verbal
* Adaptable communication style to meet the needs of different people groups
* Ability to work in a fast moving services business
* Capability in the use of technology
* Good attention to detail
* High level of enthusiasm and passion
* Previous experience in a similar role is desirable but not essential
* Public Space Surveillance SIA licence is desirable but not essential
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