Overview
Gym & Spa Area Manager
Location: London
Salary: £45,000 + bonus
We are a leading provider of high-end residential gym and spa facilities, also managing a portfolio of corporate wellness contracts, dedicated to delivering exceptional experiences for both residents and employees. Our facilities combine luxury amenities with outstanding service to promote well-being and an elevated lifestyle.
The Role
We are seeking a dynamic and experienced Gym & Spa Area Manager to oversee multiple high-end residential gym and spa facilities, as well as our corporate wellness contracts. The successful candidate will bring strong operational expertise alongside proven experience managing client-facing corporate services, with a focus on maintaining impeccable standards and delivering first-class customer service.
Key Responsibilities
* Operational Management: Provide operational support and guidance to ensure smooth day-to-day running of residential and corporate facilities.
* Ensure the highest standards of cleanliness, maintenance, and safety are consistently upheld.
* Conduct regular audits to ensure adherence to operational procedures, company policies, and contractual obligations.
* Monitor financial performance, ensuring budgets are met and resources are efficiently managed across both residential and corporate accounts.
* Customer & Client Experience: Design and implement strategies to enhance the customer and corporate client journey.
* Collaborate with residential management teams and corporate partners to align services with resident and employee needs.
* Build and maintain strong client relationships, ensuring contractual requirements are met and expectations exceeded.
* Drive engagement through innovative wellness programs, events, and bespoke solutions tailored to corporate environments.
* Team Leadership: Train, mentor, and manage on-site teams to deliver exceptional resident and client service.
* Provide ongoing support to site managers, ensuring they have the tools and guidance to succeed in both residential and corporate contexts.
About You
We’re looking for:
* Proven experience in an operational leadership role, ideally within the leisure, fitness or corporate wellness sectors.
* Strong leadership and team management skills with a passion for motivating staff.
* Excellent communication and interpersonal skills to build positive relationships with residents, corporate clients, and team members.
* Exceptional attention to detail and commitment to maintaining high standards.
* Commercial awareness and experience managing budgets, contracts, and client expectations.
* A proactive, solutions-focused mindset with the ability to thrive in a fast-paced environment.
What We Offer
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A supportive, dynamic, and vibrant team environment.
* The chance to shape the future of our gym, spa, and corporate wellness experiences.
If you are a dedicated professional with a passion for fitness, wellness, and outstanding customer service, and can demonstrate experience in both residential and corporate environments, we would love to hear from you. Please submit your CV and a cover letter outlining your relevant experience and why you would be the perfect fit for this role.
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