Job Description
Customer Engagement Coordinator\nWolverhampton\n£28,000 - £30,000\nOur client is seeking a highly organised and proactive coordinator to support their Customer Engagement Managers. The ideal candidates will play a crucial role in enhancing customer satisfaction and engagement by providing administrative and operational support. This position requires excellent communication skills, attention to detail, and the ability to multitask.\nCustomer Engagement Coordinator Key Responsibilities:\n * Assist the Customer Engagement Managers in daily operations and administrative tasks\n * Coordinate and schedule customer services consultants and developers and monitor small projects to completion\n * Coordinate customer training sessions and workshops\n * Prepare and manage reports and presentations\n * Maintain and update customer records and databases\n * Support the customer engagement team strategies\n * Document and update processes and procedures\n * Collaborate with various departments to ensure seamless customer service\n * Perform other duties as assigned by the Customer Engagement Managers\nCustomer Engagement Coordinator Key Skills and Experience:\n * Previous experience with either resource planning/project planning/scheduling / IT Software as a Service or customer service/sales support.\n * Stro...