Overview
Adult social care is confusing, messy, and often overwhelming. At KareHero, we're here to change that. Our platform helps families navigate funding, assessments, and care options, combining human advice with digital tools to make the system work better.
As a Care & Community Associate, you'll work directly with families guiding them through complex pathways and local authority processes. Alongside frontline casework, you'll help shape and grow our online community, ensuring it reflects lived experience, builds trust, and supports carers at scale.
This community element is also central to our local authority partnerships, where peer support and engagement are increasingly expected. You'll play an important role in shaping these outcomes - sparking conversations, sharing content, and translating your professional insight into practical guidance that resonates with carers and commissioners alike.
This is a hands-on role: part frontline advisor and part community builder. As a small startup, we all stay close to the work. We're open to different positionings for the right person - from part-time to full-time, and across a range of experience levels. If you've worked in social care and want to apply that expertise to both supporting families and shaping wider engagement with communities and local authorities, we'd love to hear from you.
* £30,000 – £40,000 salary depending on experience
* Open to full-time and part-time candidates
* Remote-first, with flexibility in where you work and expected to travel to our London office at least 2-4 times a month.
* 34 days holiday each year (including bank holidays, your birthday, and a reduced workforce break between Christmas and New Year)
* Paid carers leave
* EMI stock option plan
* "Work from anywhere" benefit (30 days per year)
* Exposure to multiple sides of the care system and startup operations
* Room to grow into community management, partnerships, or specialist advisory roles
What You'll Do
* Provide expert advice and manage a small caseload on adult social care pathways, local authority processes, and/or benefits and funding entitlements.
* Moderate and engage with our online community, providing guidance and supporting new members to integrate.
* Maintain open lines of communication with members, addressing any concerns or feedback promptly.
* Share resources and responses on key care topics (e.g. hospital discharge, Attendance Allowance, Power of Attorney, care funding).
* Bring insights into outreach conversations and how we position ourselves to support local authority partnerships, particularly around community-related elements.
* Collaborate with other team members to develop innovative strategies for enhancing the community experience.
* Contribute to internal projects and research that strengthen how we deliver to both families and public-sector partners.
Who you are
* 1-3+ years' experience in social care, local authority services, or related roles (e.g. early-career social worker, public sector delivery, community case worker)
* Working knowledge of adult social care in practice (assessments, benefits, funding) and comfortable researching to further understand frameworks and care navigation
* A proactive approach to problem-solving, demonstrating initiative in addressing challenges as they arise.
* Excellent communication skills, both verbal and written, with an ability to engage effectively with diverse groups of people - empathetic with families, credible with professionals.
* A genuine passion for building community connections and fostering an inclusive environment for all members.
* Strong organisational skills, with the ability to manage multiple tasks and priorities simultaneously - balancing caseload responsibilities with community engagement.
* Curious, proactive, and excited by the idea of improving how care services are delivered. Naturally curious about systems, tools, and processes - you ask how things work and want them to work better.
* Comfortable using CRM/CX systems (HubSpot, Zendesk, Intercom) or community platform.
Job Types: Full-time, Part-time, Permanent, Temporary, Fixed term contract, Temp to perm, Freelance
Pay: £30,000.00-£40,000.00 per year
Work Location: Hybrid remote in London EC1V 9HL