Role & Responsibilities:
• Providing customer support via telephone, e-mail and other methods in French and English.
• Ensuring a high level of customer service to our candidates and clients
• Resolving customer queries on a first call resolution basis.
• Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures.
• Following your assigned daily schedules and tasks.
• Taking part in in motivational activities.
• Using and implementing feedback given during monitoring and coaching sessions.
• Ensuring data security and upholding GDPR regulations.
• Achieving all individual KPIs including (but not limited to) AHT, QA, PPH
The Person:
• Who is passionate about delivering outstanding customer service.
• Who has excellent verbal and written communication skills.
• With high levels of accuracy and an attention to detail in the work that you do.
• Who is punctual and conscientious and takes pride in coming to work and coming to work on time.
Essential Criteria:
• Minimum 6 months’ experience in the customer service industry.
• Excellent verbal and written communication skills in both French (at a fluent level) and English a with professional telephone etiquette.
Desirable Criteria: (used in the event of high-volume applications):
• 12 months’ contact Centre experience dealing with customer queries via phone.
Hours of Work:
• 40 hour per week
• Candidates must be fully flexible for rotational shift patterns, currently between Monday to Friday 07:30 – 16:30 (subject to change based on client & business requirements)
• Permanent contract
Selection Process:
• Telephonic Screening.
• Competency based Interview.
• Relevant background screening checks.