Job Title: Personal Injury Claims Handler Location: Tonbridge Salary: £30,000 per annum We are currently seeking a highly skilled and experienced Personal Injury Claims Handler to join our team in Tonbridge. As a Personal Injury Claims Handler, you will be responsible for investigating, reserving, and negotiating settlement of complex and high-value personal injury claims. The portfolio of claims will range from £25k to £150k and will include both litigated and non-litigated claims. Responsibilities: Assess indemnity, investigate liability and quantum on motor claims, ensuring thorough handling of each claim to limit indemnity spend Communicate professionally with policy holders to ensure fair treatment and deliver world-class customer service in accordance with industry and company guidelines Proactively manage a caseload, ensuring correspondence and tasks are completed within SLA's Negotiate settlement of third-party claims Identify process/control gaps in legal defense panel performance and implement relevant actions to improve customer claims experience Maintain a high degree of technical knowledge and stay updated on market and legal updates Support cost, service, and process efficiency projects across the department and participate in departmental projects Display resilience and composure to remain positive under pressure and in changing circumstances Demonstrate ownership of work and maintain excellent attention to detail Constantly seek and communicate improve...