Job Details
Job Title: Driver Awareness Team Clerk- HC622034
Location: Support Headquarters, Netley (Hybrid Working)
Salary: Scale 3, £24,222 - £25,626 per annum
Contract: Temporary (For 12 months)
Hours: 37 hours per week
Closing Date: Wednesday 20th August 2025 at 23:59 hours
About the Role
To be first point of contact for telephone and email enquiries from the public and Police Forces regarding Driver Awareness Course provision across Hampshire and Isle of Wight.
Knowledge of UKROEd/NDORS and associated course delivery systems is desirable.
Accountabilities include but are not limited to:
1. Support the DAT Administrators in ensuring a sufficient level of course availability is maintained across Hampshire and Isle of Wight.
2. To give advice and take appropriate action to resolve enquiries at first point of contact wherever possible, being accountable for maintaining a high standard and managing the caller’s expectations regarding course provision.
3. To provide administrative support to ensure the overall smooth running of the Driver Awareness Programme.
4. To ensure compliance with the Programme’s retention, recording, archiving and disposal of material in accordance with the Freedom of Information Act, Force procedure and Service Level agreements
5. To effectively administer a variety of computerised record keeping systems, ensuring GDPR compliance at all times
6. To assist in monitoring the Programme’s performance by undertaking the collection of evaluation data relating to the Programme