38.75hrs p/w; Mon 08:30 - 17:00; Tue 12:15 - 20:45; Wed 08:30 - 17:00; Fri 08:30 - 17:00; Sat 11:15 - 19:45
About The Role
As a Department Manager at Victoria’s Secret you’ll be a key part in the management team, ensuring the success of your store and inspiring the team to achieve their targets and create the very best customer experience everyday.
* Customer Experience – through your passion for our products, you’ll be delivering an exceptional customer experience to all our customers, from helping them find the perfect product to helping them complete their purchase at the till.
* Lead by example – you’ll energise the team and make sure they have everything they need for their shift to run like clockwork, maintaining high brand standards and a personalised experience for all customers.
* Store targets – you’ll support the wider management team to achieve key KPIs across the store, focusing on sales growth and profitability.
* Store Standards – maintaining store standards front and back, managing deliveries, stock replenishment, loss prevention and health & safety procedures.
* An eye for visuals – with the support of our Visual Team you will be competent in executing brand visual standards and ensuring your team are too.
* Open eyes and ears – your vision and passion for our products will help the business grow, cultivating an environment of active listening and idea sharing with the wider store partners.
* Store Operations – you’ll carry out opening and closing activities, including key holder duties in line with company processes and procedures.
* Executing the new – you’ll support new product launches, floor set moves and audits, ensuring you and all team members are trained and ready to complete all tasks required.
About You
* Previous retail management experience in a fast‑paced store(s) demonstrating a record of managing and exceeding sales targets and KPIs.
* Understanding of how to manage a team to deliver objectives that drive strong performance and results.
* Passion for retail – enthusiasm for creating a unique experience for every customer, both front and back of house.
* Love the customer – keenness to learn and develop customer service skills and product knowledge, eager to participate in learning programmes.
* Lead with purpose – engaging and developing your team to share enthusiasm for the brand and the experience we create.
* Relationships that count – keen to develop valued relationships with customers, your team and wider business teams.
* Collaborate with purpose – engaging with purpose, collaborating with and developing your designated team to share enthusiasm for the brand and experience.
* Team Player – flexible, supportive and contributing to a positive working environment for all team members.
* Fast is fun – energy working in a busy environment, enthusiasm for change, multitasking, problem‑solving and collaborating to get things done.
Benefits
You’ll have access to:
* Flexible working schedules to suit both the business and your lifestyle.
* 25% off a wide selection of styles at Victoria's Secret, Next, Gap in‑store.
* Exclusive offers from over 3,500 retailers through Reward Gateway.
* Incentives and competitions with prizes that run all year round.
* Access to free financial, health and wellbeing services, including 24/7 digital GP.
* Learning and development opportunities, as well as on‑the‑job training.
* Core benefits such as pension contributions and life assurance.
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long‑term condition, feel free to get in touch with us by email UKHR@victoriassecret.co.uk (please include ‘Workplace Adjustments’ in the subject line).
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