Overview
Join to apply for the Tesco Shift Leader - Days - Leeds Kirkgates Express role at Tesco
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The availability windows show the periods of time in the week we’d like you to be available to work. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you are available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you. Click here to read more.
Customers are at the heart of everything we do.
About the role
As a Shift Leader you’ll oversee store operations from the shop floor, helping customers and supporting colleagues to keep things running smoothly. You’ll face challenges and work to improve service for customers, colleagues and communities every day.
Responsibilities
* Work in a fast-paced retail environment, with variety
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well-stocked store that exceeds customer expectations
* Be there for customers, listening to them and helping to ensure they leave with what they came for
* Look for ways to improve service, including coaching colleagues and giving feedback
* Guide and support colleagues in-store, keeping the store safe for staff and customers
* Maintain understanding of store performance and assist managers with actions to improve operations
* Lead from the front and set a great example for your team
Please note that you need to be 18 or over to apply for this role.
What you’ll do as a Shift Leader
* Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
* Support colleagues, ensuring they deliver daily priorities and take regular breaks
* Open and close the store, and manage duty cover while prioritising safety
* Act as the go-to person for day-to-day queries in the absence of a manager
* Ensure the store is clean, tidy and well-presented
* Support managers to coordinate seasonal, community and charity events
* Contribute to a positive, inclusive team atmosphere and provide excellent customer service
* Keep the team informed and up to speed on communications and updates
* Stay knowledgeable about store performance and identify ways to improve and simplify operations
* Coordinate store improvements and remove obstacles to great service
* Follow health and safety routines and ensure colleagues do the same
You will need
* To be a great role model by delivering thoughtful customer service
* To build strong relationships with colleagues to create an inclusive team
* To communicate clearly using a variety of methods
* To lead the store in the absence of the Manager
* To be adaptable, flexible, and able to handle change to meet customer and colleague needs
* To motivate and inspire your team to deliver beyond expectations
* To be curious and look for ideas to improve service for customers and communities
What’s in it for you?
* Variety in a flexible environment with shift patterns
* Opportunities for development and access to training
* An inclusive workplace with opportunities for everyone
* Your voice matters and ideas are welcomed
* Wellbeing support and access to benefits
* Being in good company with colleagues across Tesco
Our benefits include:
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
* Flexible working from day one
* Colleague Clubcard discounts and payment weekends
* Wellbeing resources and access to support services
* Life cover and a pension with employer contributions
* Additional benefits such as discounts, cycle to work schemes, and more
* Uniform provided
* Access to colleague networks
About us
Our vision is to become every customer’s favourite way to shop, with the core purpose: "Serving our customers, communities and planet a little better every day."
Diversity, equity and inclusion at Tesco means everyone is welcome and represented at work. We support flexible working and aim to be accessible in our recruitment process. We are a Disability Confident Leader.
Please note: Tesco recruits individuals who have passed the school leaver age. We may close roles earlier than the advertised end date depending on volume of applications. For more information visit www.tescoplc.com
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail
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