Description
Bank Bookings Administrator
The role:
We are looking for an experienced Bookings Administrator to join our Bookings Team at Springfield Hospital on a Bank contract. As a Bookings Administrator you will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients. Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.
Duties will include but are not limited to:
1. Handle enquiries and book appointments, whether by telephone, email and postal promptly and efficiently
2. Provide detailed information to patient enquiries delivering excellent customer service
3. Develop and maintain good working relationships with all internal departments
4. Maintain clinics and associated admin
5. Ensure worklists on ER-S are addressed and referrals managed in a timely manner
6. Maintain contact with potential patients to ensure they are satisfied with the progress on their enquiry
What you will bring with you:
7. A strong desire to provide high levels of customer service
8. An ability to work under pressure with set deadlines to process booking appointments
9. Enthusiastic and empathetic character promoting positive attitude at work
10. Confident communication skills on all levels, via telephone, email and in person
11. Demonstrate strong time management and organisation administration skills
What is a Bank Contract:
A Bank contract at Ramsay Health Care UK is a flexible employment agreement where you are not committed to a set number of hours per week. Instead, you work on an ad-hoc basis, filling in shifts that we have available in our hospitals. A Bank contract is ideal for individuals seeking flexibility, as it allows you to choose shifts that fit your availability, leaving you with a greater work-life balance. Bank contracts are also a fantastic way to secure additional income alongside other contracted work. Our Bank staff play a crucial role in maintaining service levels during peak times or staff shortages, ensuring that patient care remains uninterrupted.
What we give back to you:
12. Competitive hourly rates plus enhancements
13. Free DBS
14. Contributory pension scheme
15. Excellent training and development opportunities
16. Free parking and subsidised staff restaurant (subject to site facilities)
17. Free uniform
18. Access to Blue Light Card