Are you a skilled Administrator looking to join a tight-knit family business with a passion for providing amazing customer service If so, we want you to be a part of our team
About Us.
Deakin's Plumbing & Heating is a family-owned and managed business that provides a first-rate service to all our customers. We've been doing this since 2009 and our commitment to quality, integrity and customer satisfaction has made us a trusted name in the industry. As a family-owned company, we pride ourselves on creating a positive and supportive environment where every team member is valued.
Key Responsibilities
* Taking incoming calls from domestic and business customers, engineers, and suppliers, providing support and administration service
* Customer management responsibility for a number of customers
* Organising engineer's and managers' diarys and allocating bookings for customers.
* Uploading to customer portals all relevant compliance certifications and updating any job notes
* Dealing with email inbox on all queries
* Ordering of van stock orders, orders for remedial jobs and any other equipment required by engineers
* Dealing with vehicle fleet MOT's and Services and undertaking vehicle checklists
* Liaison with customers to ensure they are kept informed on progress and managing any issues
* Invoicing customers for completed works and chasing late payments
* Ensure all jobs are progressed by engineers within the operating system when they have been physically completed
* Review, action and update the business on the progress of customers works
* Ordering of stock/parts required by engineers for completion of jobs
Criteria
* Proficient level of computer skills, such as use of Systems, Google Suite, Excel, Word etc.
* Excellent customer service skills
* Good organisational skills
* Experience of working in a customer-facing role
* Experience of managing challenging situations in a customer-facing role
* The ability to provide outstanding customer service
* Experience in working in a fast-paced environment
* Demonstrate experience of taking ownership of customer queries
* Excellent communication skills
* Good attention to detail
* Talent for solving problems
* Good time management skills
* Flexibility in support of the customer and business needs
* Strong team player
Job Type: Full-time
Experience:
* administration: 1 year (required)
Location:
* Chorley (required)
Work Location: In person