Search Edinburgh, Scotland, United Kingdom
Customer Service Team Manager
This range is provided by Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.
Responsibilities
* Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
* Establish performance benchmarks and hold team to those goals
* Resolve customer conflicts and handle escalation procedures
Qualifications
* Bachelor's degree or equivalent experience
* 3+ years' of customer service
* Excellent written and verbal communication skills
* Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Industries
Utilities
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