Job Description
We are looking for an experienced people leader with a solid M&E background who can manage engineering teams and contractors, oversee building systems and controls, and maintain high service standards in line with agreed SLAs and KPIs.
Key Responsibilities
1. Take ownership of allocated site areas across non-containment and some containment environments
2. Lead, manage and develop a technical team of approximately 12–20 engineers
3. Ensure day-to-day Hard FM service delivery, including PPM and reactive works
4. Manage BMS building services and controls systems, including fault finding and maintenance
5. Ensure compliance requirements are met and maintained across all areas of responsibility
6. Assign and manage work tickets and preventative maintenance work orders via the CAFM system
7. Produce technical reports and asset evaluations for customer sites
8. Maintain risk registers, take corrective action, and support wider risk management activities
Professional and Personal Competencies/Qualifications
9. M&E background with strong technical knowledge
10. Electrical and/or Mechanical qualification
11. Proven track record of team leadership and people management
12. Practical experience in Hard Services contract delivery, including NEC4 contracts
13. Experience maintaining BMS building services and controls systems (fault finding, installation, inspection and reporting)
14. Strong leadership capability with effective planning, organisation and customer focus
Additional Requirements:
15. Ability to carry out supervisory responsibilities including interviewing, hiring, training, performance appraisal and issue resolution
16. Experience working to SLAs and KPIs in a Hard FM environment
17. Ability to pass CTC clearance
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.