We are looking for enthusiastic, motivated administrators to join our established care team. This interesting & demanding role will involve assisting our busy reception and administration teams within the practice.
Salary will be discussed further at interview.
Training course
Business administrator (Level 3)
Hours
37.5 hours per week, working on a rota - Monday to Friday, between 07:45 and 18:30, with occasional late evenings until 20:00. The role is 37 hours per week.
Duration
1 Year 6 Months
Work
As an apprentice, you’ll work at a company and gain hands-on experience. You’ll develop new skills and work alongside experienced staff.
What you’ll do at work
Your role will be varied and will include:
* Assisting in signposting patient requests received online and over the phone, directing them to the appropriate healthcare professional.
* Answering and resolving patient queries in person, by telephone, and email.
* Ensuring patient information is accurate and up to date.
* Providing administrative support to doctors, nurses, and other healthcare professionals, including administration tasks, referrals, filing, scanning, and patient registrations.
* Participating in training and development activities to enhance your knowledge and skills.
* Maintaining confidentiality and adhering to data protection regulations at all times.
Where you’ll work
1 King Street
Stroud
GL5 3BS
Training
An apprenticeship includes regular training with a college or training organization. At least 20% of your working hours will be dedicated to training or studying.
College or training organization
South Gloucestershire and Stroud College
* SGS will deliver the on-programme learning using the Level 3 Diploma for Business Administrator.
* Alongside this, the apprentice will complete the Business Administration Level 3 Standard, assessed through various methods to meet all knowledge, skills, and behaviors.
* Evidence will be collected within a portfolio of evidence. To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria.
* College attendance for the Diploma delivery is mandatory and will be delivered as a block at SGS College's Stroud Campus.
* The apprentice will also receive regular workplace visits from their tutor/assessor.
Requirements
GCSEs in relevant subjects (specific subjects not listed).
Skills
* Customer care skills
* Analytical skills
* Logical thinking
* Creativity
* Initiative
* Non-judgemental attitude
* Physical fitness
Other requirements
We are located in Stroud town centre, close to bus and train stations.
About this company
We are a fast-paced GP medical practice in the heart of Stroud, offering primary healthcare to 15,000 patients.
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