Account Co-Ordinator Provide support to the Customer Relations Manager to ensure we deliver a robust and exclusive service to all customers. Maintain, develop and grow customer accounts. Produce accurate, competitive quotations within an agreed timeframe. Process new vehicle orders in line with the customer’s requirements. Build and maintain strong customer relationships. Communicate effectively with all departments in the pursuit of providing the highest standards of account management. Driver & Employee Support Act as the first point of contact for all driver and employee queries, resolving issues promptly or directing them to the appropriate team. Deliver clear, professional, and tailored communications by phone and email, adapting responses to align with each customer’s policy and scheme rules. Support drivers and employees through their vehicle quoting and ordering journey, providing accurate information, sourcing stock vehicles, and offering proactive updates. Mailbox & Query Management Manage and triage shared team mailboxes, ensuring all inbound queries are acknowledged, prioritised, and actioned within agreed timeframes. Track and maintain progress on all open queries, ensuring every employee receives a complete and timely response. Scheme & Policy Administration Complete and action scheme reports in line with compliance requirements—verifying data, updating systems, and ensuring all tasks triggered by reports are resolved accurately and on time. Monitor and manage salary sacrifice and other car schemes in accordance with customer-specific instructions and SLAs, ensuring smooth operation and scheme adherence. Vehicle Quoting & Ordering Build vehicle quotations that meet employee requirements and scheme rules, working with dealers and stock lists where necessary. Develop knowledge and understanding of vehicles and the system. Process and manage vehicle orders from quote to delivery, ensuring all approval stages are met and accurate updates are communicated to stakeholders. Team Collaboration & Escalation Collaborate closely with internal colleagues across all functions to resolve cross-team queries efficiently. Support the wider team by flagging issues, sharing updates, and proactively communicating workload or blockers to ensure smooth daily operations. Build effective working relationships with customer account executives and managers to support account delivery. Scheme Knowledge & Continuous Learning Maintain an understanding of scheme rules and customer-specific processes, updating knowledge regularly as policies evolve. Develop confidence in how other teams and systems within VLS operate to support joined-up service and smarter internal escalations. Customer Experience & Growth Contribution Provide outstanding front-line service that reflects VLS's high standards, helping to strengthen customer confidence and grow scheme participation. Support new employee engagement in salary sacrifice schemes through excellent service and clear communication, contributing to the expansion of customer fleets. Why join JCT600 and what is in it for you? As part of our ambition to be best place to work, we offer: A life assurance plan and a company pension subject to T&C’s. 26 days annual leave, increasing to 28 days at 5 years’ service and 30 days at 10 years’ service (from 1st July 2022) plus bank holidays. Flexible working policies. 26 weeks paid maternity leave and 4 weeks paid paternity leave. A range of training and leadership development programmes. Colleague referral scheme worth up to £1000 per referral. Preferential Service Rates (This includes family and friends) Long service reward and Loyalty incentives. Marker aligned salary Read more about our Employee Benefits - JCT600 Our Ambition: At JCT600 we don’t want to be the biggest, we just want to be the best. For our colleagues, this means being the best we can be - every day, every week, every month. As a family business, with over 75 years of experience, we go all out to deliver the best customer experience and we do the same for our colleagues… we're proud to be trusted with our team's careers and our experience means we know the best ways to help you succeed, no matter what success looks like for you. We think it's crucial that everyone knows what's expected and is trusted to deliver it, we believe everyone's voice matters, and when you bring your values to the table, it makes us stronger. We love to embrace our differences - JCT600 is our home from home. Together, we aim to be the best every day, creating an experience that sets us apart. In an industry that's always changing, we're always pushing ourselves to be better and celebrate each person's journey along the way. When you join JCT600, you don’t just join a business, you become part of the JCT600 family - you’re always a name, never a number. JCT600 provides equal opportunity to all candidates and employees. Integral to our values is our commitment to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity or expression.