We’re looking for a Shopify Project Manager to join our award-winning Project Management Team here at Visualsoft.
This role is ideal for someone with a background in digital, SaaS, or ideally eCommerce, who thrives on managing multiple projects and building great client relationships. You’ll be working with our clients to bring their eCommerce visions to life across both our proprietary Visualsoft platform and Shopify, helping to shape and deliver their digital roadmaps.
As part of the role, you’ll manage a portfolio of eCommerce clients, acting as a strategic partner and extension of their internal team. No two days are the same — our clients span a range of industries, each with unique challenges and exciting growth plans. Your role is to help bring those plans to life.
You will be positioned at our Stockton HQ, Newcastle City Centre, or Manchester office. Additionally, we are open to considering remote applications from candidates in the UK if they are the right fit.
What you'll be doing:
1. Building and nurturing strong client relationships built on trust, communication, and delivery.
2. Understanding the ‘why’ behind every request to ensure it aligns with the client’s business objectives.
3. Managing and prioritising a busy project pipeline across multiple clients.
4. Hosting client meetings at regular intervals (daily, weekly, or monthly as needed).
5. Keeping all parties informed and aligned on project progress.
6. Collaborating with third parties, from early discovery through development, testing, and final sign-off.
7. Working closely with the Design Team on mockups, wireframes, and prototypes.
8. Liaising with our Development Team throughout each project lifecycle — from briefing through to QA and launch.
9. Ensuring that all work is delivered on time, to a high standard, and with clear documentation in place.
Requirements
The Visualsoft team is the perfect combination, if you ask us. Team members are talented, ambitious, motivated, expert and a whole lot of fun, and we want someone who can join the team and be part of our fantastic culture.
- Proven experience working within an eCommerce, Digital or SaaS environment
- Project Management experience and Project Management qualifications (PRINCE2 or Agile PM) are highly desirable
- An understanding of digital marketing services is highly desirable
- Strong communication and presentation skills, face-to-face, written and verbal. You need to be willing to pick up the phone and talk to your clients
- A natural problem solver with a fanatical eye for detail
- Strong workload management and prioritisation skills and proven experience of working to deadlines
- Well presented, well-spoken, articulate and professional
- Fantastic customer service skills
- Determined, driven and willing to learn
Don't tick all the boxes? Don't worry, you can learn it here!
Benefits
10. Competitive basic salary with great progression options
11. Unlimited paid holidays - yes, that's not a typo!
12. Hybrid working
13. Medicash Cash Plan – covering everything from medical support, massages, optical, dental, a discounts platform, and extras like SkinVision and digital physiotherapy
14. Employee Assistance Programme – access to Vivup for mental health support, financial guidance, and wellbeing resources
15. Great working environments; our Stockton on Tees and Manchester workspaces are also dog friendly
16. A high-performance MacBook
17. VS Perks, have a monthly treat on us; from Amazon vouchers, Playstation credits, ASOS, H&M to Just Eat, there's something for everyone!
18. Free breakfast, fruit, hot and cold drinks and protein shakes
19. Friday afternoon drinks to wind down for the weekend
20. Pension scheme to help you save for the future
21. Cycle to work scheme
22. Discounts across our brands
23. Regular team social events
24. Training & development