Overview
Job Title: Style Advisor - 32 hours (4 days) - Edinburgh
Reporting to: Store Manager
Location: Edinburgh
Contract Type: 32 hours per week (4 days)
About Us
ME+EM is one of the UKs fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
Our office and stores are busy and fast paced, but we work hard to keep it fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming, and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The Role
This role requires the successful candidate to travel to ME+EM stores. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You will work well in a dynamic team environment, be a clear communicator, able to multitask and adapt to high and low traffic patterns.
About You
* Experience working in a fast paced, high volume environment
* Have a genuine passion for fashion and providing outstanding customer service
* Able to provide successful references of relevant experience in Fashion, Service or Hospitality
* Community driver and relationship builder
* Confident, personable and supportive
Your Responsibilities
* Provide the best experience through speed and accuracy.
* Represent the brand at all times by following the company dress code.
* Continually improve product knowledge and research products online.
* Assist customers by suggesting alternatives or fulfilling product requests either within another store or online.
* Promote a one business mindset.
* Build organic and long-lasting relationships with customers.
* Carry out personal styling sessions with confidence.
* Style, outfit building and recommendations.
* Escalate customer complaints to the management team.
* Be aware of opening and closing duties and provide support when necessary.
* Be confident with till functions; process transactions, refunds and telephone orders confidentially.
* Embrace change and support the rollout of new systems.
* Understand the importance of data collection and ensure GDPR compliance.
* Maintain a high level of telephone etiquette.
* Maintain store visual merchandising standards.
* Replenish stock and keep the shop floor clean and tidy.
* Assist with deliveries and stock recalls.
* Be responsible for own H&S and ensure H&S processes are followed in store.
Employee Benefits
* 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays)
* A day off to celebrate your birthday
* Pension Scheme
* Group Life and Income Protection Insurances
* Employee Assistance Programme (EAP)
* Length of Service Award
* Refer a Friend Scheme
* Staff uniform for retail employees
* Generous Staff and Friends and Family Discount
* Annual Volunteer Day
* Cycle to Work Scheme
* Tech Scheme
* Eye Care Vouchers
* Real Living Wage Employer
* Employee led committees
* Social events and biannual parties
* Enhanced maternity and paternity package after 2 years of service
Equal Opportunities
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. We do not discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process.
Please note: due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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