JOB TITLE: Administrator SALARY: £24,000 LOCATION: Livingston SETTING: Hybrid / 2 days working from home after probation Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. We have an exciting opportunity for an Administrator at our office in Livingston – this is a hybrid role with two days a week working from home after probation.In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service as well as supporting customer contacts via phone, email and through self-service portals. Job Specification: Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited to: Maintaining a high degree of customer service for all support queries as well as taking ownership of user problems. You will support users/customers in all hardware support returns and repairs process and the management of supply new equipment or collecting old equipment. Answering and responding to calls according to process and policy and resolving issues directly. Act as a ‘service representative’ for appointed services and take responsibility for ensuring the customer journey exceeds expectation. Requirements: Administrator This role will suit someone who is an Administrator or Customer Service professional with excellent communication skills and a strong attention to detail. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law” We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is, we will be happy to action your requests. Keywords: Administrator, Customer Service, Problem Solving, Communication, Office Administration, MS Office