Community Manager - The Warwick
San Diego, CA
Who we are:
At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.
About this role:
The Community Manager has the responsibility, under the supervision of the Regional Manager, for all phases of the operations of an income-producing property. This includes personnel functions, leasing, community maintenance, monitoring market conditions, fiscal oversight, advertising, and resident relations.
Hourly pay range:
$26 - $28 DOE
What you'll do - Includes but are not limited to:
ADMINISTRATIVE
* Works closely with the Regional Manager in developing an integral team that effectively sells the quality and professionalism of the organization.
* Inspects property common areas, apartment units and grounds on a regular basis.
* Offers recommendations to management regarding improvements to the overall operation of the community.
* Ensure effective move-in and move-out administration with particular attention to consistent apartment inspections.
* Demonstrates understanding of financial and operational reporting requirements.
* Responsible for ensuring the timely and accurate submission of payroll summary sheets for team.
FINANCIAL
* Ensures that all rent payments are collected from both current and previous residents.
* Ensures daily community deposits in regard to rent collections and any other miscellaneous income.
* Ensures non-payment notices are distributed to all delinquent residents and completes follow-up activity in regard to non-payment of rent, or eviction proceedings.
* Adhere to company accounting directives, including but not limited to, weekly and monthly reports, income accounting, expense control and administration and daily bank deposits.
* Maintains a general working knowledge of federal and state laws in regard to the collection of delinquent accounts.
* Reports or offers recommendations for community capital improvements or repairs, the development of job specifications, bid acquisitions, contract developments and negotiations, etc.
* Reviews all renewals and prepares budget increase recommendations according to the operating budget and market conditions.
* Prepares and follows guidelines of the community operating budget and makes recommendations for ways to maximize income and minimize expenses.
MARKETING/LEASING
* Market apartments by promoting rentals on the phone and in person; demonstrate apartments and community to prospective residents, sell apartment features/benefits, secure commitments and deposits from prospective Residents.
* Ensures daily input of all resident information in relation to leasing traffic, move-ins, move-outs, apartment conditions, etc.
* Ensure the completion of residential lease administration. Ensures that all leases and addenda are completed accurately in regard to addresses, names, rates, etc.
* Maintains up-to-date knowledge of market and competitive properties.
* Ensures timely renewals of existing residents.
* Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
* Analyzes and monitors the community market conditions in order to anticipate market changes or trends that could affect the profitability of the community.
* Monitors closing ratios of leasing associates to ensure requirements are met and provides additional training as necessary.
* Supervises the planning and implementation of, and attends and monitors, various community recreational and social activities.
* Ensures that staff is implementing resident retention and renewal programs to build customers for life.
* Inspects property common areas, models, and vacant units on a regular basis and completes the community inspection report.
* Reviews and approves or rejects resident applications.
LEADERSHIP
* Assists the overall team effort through effective leadership.
* Analyzes concerns associated with apartments that are slow to lease and provides solutions.
* Assumes supervisory responsibilities and management of the property.
* Identifies and addresses issues associated with a supervisory position, including hiring, training, coaching and evaluating on-site employees.
* Provides staff with direction, guidance and tools to for performing well. Provides clear and concise instructions for effective management of on-site staff.
* Conducts staff meetings on a regular basis.
CUSTOMER SERVICE
* Assists in the handling of resident service requests and various concerns as required.
* Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations.
* Ensure that residents are provided with a clean, safe, well-maintained community.
* Ensures security deposit dispositions are prepared in a consistent manner immediately after move-out, time being of the essence.
* Maintain high standards of resident service and relations.
* Ensures rents are collected and accurately account for all monies in a timely manner.
* Collect delinquent rents and notify supervisor so they may approve to initiate unlawful detainer actions as appropriate.
* Ensure that maintenance requests are handled as quickly, efficiently and effectively as possible and always within 24 hours. If parts must be ordered, causing a delay, residents should be notified timely. If the work order is not resolved within 48 hours, regional manager should be notified.
* Supervise contractors working on the property.
* Represent Sunrise Management and the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
* Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.
* Other Duties and Responsibilities include the following. Other duties may be assigned.
* Assist in promoting Sunrise Management.
* Attends and participates in training seminars as requested. Ensures all on-site staff has enrolled in and completed necessary courses.
* Works well as part of a team.
SUPERVISOR RESPONSIBILITIES
* Responsibilities may include supervision of Community staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
What you'll need:
* Property management software experience preferably Entrata
* Professional experience with Property Marketing preferred.
* 2+ years of experience in property management
* Strong Customer Service
* Professional Appearance
Who you are:
* Focused with high attention to detail
* Curious and proactive
* Growth-oriented and well-organized
* Disciplined and self sufficient
* A strong communicator
* Tech savvy
What's in it for you:
We believe people do their best work when they're supported—personally, professionally, and beyond. Here's what you can expect as part of our team:
* Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.
* Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.
* Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.
* Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.
* Work Model – Strong support for a work-life balance while keeping you connected and engaged.
* Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.
Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.