Job Description
Collections Negotiator Full-time | Northampton | OTE: Late £20,000s to Early £30,000s + Benefits | 35 hrs, rotating shifts + 1 in 3 Saturdays (4 hrs)
Are you ready to make a real difference while building a career you can be proud of? We're looking for confident, motivated individuals to join our Collections Team, a fast-paced, high-performing environment where people matter, and purpose drives action.
If you thrive on challenges, enjoy speaking with people, and want to be part of a supportive, friendly team we want to hear from you.
What You'll Be DoingAs a Collections Negotiator, you'll be a key player in a busy contact centre. Your role? Helping customers find practical solutions to clear outstanding debts while maintaining a professional, respectful approach.
Your responsibilities will include: Handling a high volume of inbound and outbound calls. Negotiating payment plans in line with company policies. Managing and updating records efficiently. Liaising with enforcement agents when needed. Taking ownership of files and following up consistently. Attending training sessions to keep your skills sharp.
What You'll Bring A confident, calm telephone manner. Target-driven with a proven track record in performance. Strong organisational and decision-making skills. Ability to work under pressure and stay solution focused.* A team mindset, but also comfortable working independently.
Bonus if you have: Knowledge of enforcement or debt recovery processes. Experience with Road Traffic or Council Tax Debt.* Strong numeracy skills and Microsoft Office proficiency.
What's In It For You Competitive salary based on your experience Health Cash Plan & pension scheme Extra day off on your birthday Monthly recognition & rewards* Ongoing learning and career development opportunities
Ready to take the next step?Apply today and join a team where your voice is heard, your growth is supported, and your work really matters.