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Workshop. is a premium co-working and creative space in the heart of Ampthill — a home for remote workers, creatives, founders, and freelancers looking for something better than their kitchen table. We’re here to build community, inspire productivity, and support a new way of working — surrounded by good coffee, great people, and curated calm.
We’re looking for a Member Experience Coordinator to join our founding team and help shape the way people experience our space from the moment they step through the door.
What you’ll do:
As our Member Experience Coordinator, you’ll be the face of Workshop. — welcoming members and guests, helping people feel at home, and ensuring everything runs smoothly day to day. This is a people-first, detail-driven role that combines community building, customer service, and operational support.
You will:
• Greet and check in members and guests with warmth and confidence
• Coordinate new member onboarding and run engaging inductions
• Lead tours of the space and help convert leads into members (commission paid for successful sign-ups)
• Manage inbound enquiries (email, phone, drop-ins)
• Handle day-to-day queries from members and troubleshoot minor issues
• Support the Operations Team in maintaining a consistently high standard across the space
• Take part in shaping and delivering an inclusive, inspiring, and productive community
• Help coordinate small member events and moments that bring people together
What we’re looking for:
This role is ideal for someone who genuinely enjoys people and wants to be part of something fresh and purposeful. You don’t need to come from coworking, but you must be:
• Warm, proactive and solution-focused
• Organised, detail-oriented and able to manage multiple tasks at once
• Confident in showing people around and communicating clearly
• Comfortable using basic digital tools (emails, booking systems, spreadsheets)
• Energised by creating a standout member experience
Experience in hospitality, events, front-of-house or customer service is preferred, but we’re more interested in your attitude and cultural fit than your CV. If you’re the kind of person who remembers names, brings positive energy into a room, and naturally makes people feel included — we’d love to meet you.
What we offer:
• Competitive salary with performance-based commission on membership sales
• Access to our beautiful coworking space as part of the management team
• Specialty coffee and discounted Pilates from our on-site studio
• Genuine opportunity to grow with us as we expand
• A close-knit, founder-led team building something with heart
How to apply:
Please apply by sending your CV to meet@workshopampthill.com with a short cover note explaining why you’re interested in Workshop. and what you’d bring to the role. We’re interviewing on a rolling basis — early applications encouraged.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
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