What you’ll be doing
• Engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service. You will balance that excellent service with agreed timescales, performance standards and contractual agreements
• Managing escalations and work allocation whilst co-ordinating project delivery and working alongside the wider project team and other technical leads.
• You will take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service ops. You will help develop and support the pipeline of new projects and understand the impact on the workforce.
Essential Skills
1. Network Delivery
2. Incident Management
3. Issue Resolution
4. Decision Making
5. Health & Safety
What we'd like to see on your CV
You’ll definitely:
•Have typically worked on a range of Network Delivery Projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skill
•Have the ability to resolve complex problems, demonstrating strong leadership capability and motivate high performing teams
•Be an experienced delivery agent, with specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products
•Have significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes
•Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations
6. Be degree educated in associated field
You might even:
•Have a good understanding of PRINCE2 functions
Benefits
7. Competitive salary
8. 10% on target bonus (Depending on country based)
9. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
10. On-call allowance (Depending on the requirements of the role)
11. 25 days annual leave (not including bank holidays), increasing with service
12. Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
13. World-class training and development opportunities
14. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
15. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
16. 24/7 private virtual GP appointments for UK colleagues
17. 2 weeks paid carer’s leave
18. World-class training and development opportunities
19. Option to join BT Shares Saving schemes.
20. Discounted broadband, mobile and TV packages
21. Access to 100’s of retail discounts including the BT shop
#LI-Onsite
Security is one of the fastest growing parts of our global organisation. We are protecting our networks from more than 6,500 cyber attacks each day, investing over £40m in research each year - and in employing nearly 3,000 people, we’re also the largest private cyber employer in the UK. With incredible opportunities to learn, develop and grow your skills, we’ll invest in you, nurture your potential and shape your future – whatever your background or experience.
In today’s world, safe and secure digital connections have never been more vital. You’ll be joining a global company operating at the forefront of the information age: BT employs 90,000 people in 180 countries. With huge scale, we’re capable of achieving great things, striving to be personal, simple, and brilliant for our customers whilst creating an inclusive working environment where people from all backgrounds can succeed. Play your part. Make a difference. We are the Protectors. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.