At CCL Components Ltd, we are not just selling products; we are empowering the transition to a sustainable future. As a leader in the renewable energy market, we are growing fast across the Benelux region and are looking for a motivated Sales Administration Assistant to join our team.
The Sales Administration Assistant will provide essential administrative and operational support to the EU sales department. This role is responsible for maintaining sales records, processing orders, and serving as a key point of contact for customers and the sales team. The ideal candidate is highly organised, detail-oriented, and has excellent communication and customer service skills.
Key Responsibilities
1. Sales and Order Processing:
* Process and manage sales orders received via phone, email, or from sales representatives.
* Verify the accuracy of sales orders and invoices, including pricing, discounts, and product details.
* Liaise with customers to obtain missing information or answer questions about their orders.
* Coordinate with other departments (e.g., logistics, warehousing, production) to ensure timely order fulfillment and delivery.
* Manage and process product or service cancellations.
2. Administrative and Clerical Support:
* Provide a wide range of administrative support to the sales team
* Maintain and update customer and sales records in a CRM or other database system.
* Organize and manage departmental files, both digital and physical.
* Schedule and coordinate meetings, appointments, and travel arrangements for the sales team.
* Manage phone inquiries, general correspondence, and emails for the sales department.
* Order office supplies and materials for the sales team.
3. Customer Service and Communication:
* Serve as the primary point of contact for customer inquiries regarding products, orders, and deliveries.
* Provide after-sales support and address customer complaints or issues.
* Communicate important customer feedback and information to the sales team and other relevant departments.
* Build and maintain positive relationships with clients.
4. Reporting and Data Management:
* Generate and compile various sales reports, such as monthly sales summaries, sales performance metrics, and customer satisfaction data.
* Assist with tracking sales targets and reporting on any deviations.
* Use spreadsheet and database software to organize and analyze sales data.
Required Skills and Qualifications
* Proven experience in an administrative or sales support role is often preferred.
* Strong proficiency with office software, including MS Office Suite (Word, Excel, PowerPoint) and CRM software.
* Excellent organizational and time management skills with the ability to multitask.
* Exceptional written and verbal communication skills in both English and Dutch.
* High level of attention to detail and accuracy.
* A team player with a positive, professional, and customer-focused attitude.
* Ability to work under pressure and meet deadlines.
* Knowledge of sales performance metrics is a plus.
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Language:
* Dutch (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person