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Job Description
Corporate Services Group / Estates Department / Estates Helpdesk
Full time: 35 hours per week
Open-ended: Permanent
The Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building and facilities related fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.
Job Description
Grade UE06: £34,132 to £39,355 per annum
Corporate Services Group / Estates Department / Estates Helpdesk
Full time: 35 hours per week
Open-ended: Permanent
The Estates Department of the University of Edinburgh is recruiting for a Helpdesk Technician. The successful candidate will join an existing team, managing and triaging high volumes of building and facilities related fault/service requests using dedicated CAFM system, and also providing proactive customer care to all telephone and email enquiries.
This is a fantastic opportunity to join a department which is committed to supporting the University in achieving excellence.
The Opportunity
As an Estates Helpdesk Technician, you will be the first point of contact for all Estates, building, facilities and maintenance enquiries.
Your responsibilities will include offering initial guidance, managing fault triage, and providing technical advice to both staff and students across the university. Instruct contractors in response to service requests for pest control, graffiti, lift faults, fire alarms, lifts and others as required, and progress through to completion.
This is a customer facing role delivering a high standard of proactive customer service in line with established service levels and KPIs.
Your Skills And Attributes For Success
* A customer-first mindset, along with outstanding communication skills, both written and verbal.
* A solid foundation in building maintenance and facilities management.
* Exceptional precision and attention to detail.
* Strong organisational skills to manage a demanding workload effectively.
* Proven experience in an estates, building, facilities, or maintenance-focused role.
Click here for a copy of the full job description.
As a valued member of our team you can expect:
* A competitive salary.
* An exciting, positive, creative, challenging and rewarding place to work.
* To be part of a diverse and vibrant international community.
* Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits.
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note
The closing date for applications is 4th August 2025.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
The Interviews will be held early August.
About Us
As a world-leading research-intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values-led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
About The Team
The University of Edinburgh was founded in 1583 and currently occupies more than 550 academic, administrative and residential buildings throughout the city of Edinburgh across 5 campuses; Central Area, Kings Buildings, Easter Bush, Bio- Quarter and the Western General Hospital. There are also sporting facilities at Peffermill.
The estate is an exciting mix of eras and architecture. Whilst many of the buildings enjoy listed status and are integral to the unique qualities and characteristics of the UNESCO World Heritage Site of Edinburgh, many more have been added over the years as the University has grown. The portfolio ranges from nationally important, iconic, historical buildings through to state of the art teaching, research and sporting facilities. The University of Edinburgh has a significant programme of estates investment underway, in both capital development and also in the infrastructure and resilience of the estate. This investment will help to ensure that the university remains at the forefront of world leading teaching, learning and research.
The Estates Department is part of the Corporate Services Group and provides a range of key activities that help the University to achieve its corporate objectives. It is an integrated centre of excellence responsible for implementing decisions related to the buildings, fabric and infrastructure of the University. It provides specialist advice to the University on strategic estates issues as well as its statutory obligations.
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