Job overview
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY WELSH AMBULANCE SERVICE NHS TRUST
This post is Fixed term/Secondment for 12 months to meet the needs of the service.
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
To enable, promote and support the effective use of data, information, knowledge and technology to facilitate and improve health and health care delivery. Therefore, the role of Informatics is to ensure an NHS organisation has the required systems, information and technology services needed to provide excellent clinical care to its patients, in conjunction with its partners throughout the wider health community.
The Information Governance Officer will support the Information governance team to deliver the Trust’s annual Information Governance work programme, incorporating Information Quality Assurance, Records Management, Data Protection and Confidentiality and Information Security.
Main duties of the job
Communicate with organisation staff in order to organise meetings, for example, meetings with internal and external agencies.
Effective communication skills in IT, telephone, written and verbal with the ability to process information to the relevant persons or services in a timely manner as appropriate.
Providing and receiving information from/to a variety of stakeholders (internal and external) which may be complex or sensitive in nature (e.g. internet breach of pornographic nature/ serious adverse incident in relation to Information Governance, or handling of subject access/police requests).
Utilise high levels of communication when liaising directly with external organisations i.e. Health Boards, Contractors, Police and Welsh Assembly Government to obtain or process requests for information and create working relationships. Act with tact and discretion when subject nature is sensitive or contentious.
Liaise with Line Manager and colleagues to inform of any issues that may arise as part of the role.
Communicate with organisations and individuals from outside of the Trust, ensuring confidentiality is maintained where necessary, and acting with tact and diplomacy when dealing with sensitive or contentious issues, often when the individual can be verbally aggressive.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our organisation
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we’re needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you’re sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust’s Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
* Good standard of education at GSCE/NVQ or equivalent experience
Experience
Essential criteria
* Experience of working within guided boundaries such as legislation, policies and procedures
* Knowledge of information management, governance and data security
Aptitude and Abilities
Essential criteria
* Excellent verbal and presentation skills
* Excellent written communication skills
* Positive attitude towards learning and development, demonstrated by a record of continuing professional development
Desirable criteria
* Ability to speak Welsh