This is a pivotal leadership role at the heart of our business.
As Sales Support Manager, you will own and transform the post-sale customer journey from deal approval through to vehicle delivery and seamless handover into Aftersales. You wont just manage a team; youll shape how the business operates once a deal is won.
This role exists to bring clarity, structure, and leadership to a function that is critical to customer satisfaction, revenue protection, and long-term growth. You will turn Sales Support into a high-performing, respected engine of the business one that customers feel confident in, Sales trust, and Aftersales rely on.
You will lead from the front, set uncompromising standards, challenge where needed, and act as the operational backbone connecting Sales and Aftersales. For the right person, this is an opportunity to leave a real legacy and build something exceptional.
Key Responsibilities
Leadership & Team Management
Lead, inspire, and develop a growing Sales Support team
Set clear expectations, priorities, and performance standards
Coach team members through regular 1:1s, reviews, and structured development
Create a culture of ownership, urgency, accountability, and pride
Build a team that is confident, proactive, and respected across the business
Process Ownership & Control
Take full ownership of the Sales ? Sales Support ? Aftersales workflow
Ensure every deal is handed over cleanly, accurately, and consistently
Design, document, and embed clear SOPs that actually get followed
Identify bottlenecks, risks, and inefficiencies and fix them
Reduce errors, delays, rework, and customer frustration through better control
Customer Communication & Experience
Ensure every customer receives timely, proactive, and professional updates
Define and enforce a clear customer contact cadence
Monitor feedback, complaints, and friction points
Solve problems before they land with Aftersales
Champion a customer experience that reflects the quality of the brand
Stakeholder Management
Act as the key operational partner to Sales Managers
Confidently push back on incomplete or poor-quality deal submissions
Hold firm on standards while maintaining strong working relationships
Work closely with Aftersales to improve retention and long-term outcomes
Escalate risks early, decisively, and constructively
Reporting & Performance
Own and report on key operational KPIs, including:
Deal processing times
Customer update compliance
Delivery delays
Error and rework rates
Use data to drive accountability, improvement, and smarter decision-making
Play a key role in developing and supporting KPI-based bonus structures
Continuous Improvement & Growth
Champion automation, systems, and smarter workflows
Identify training gaps and capability issues early
Prepare the Sales Support function to scale with business growth
Be a driving force behind operational excellence across the company
Key Skills & Experience
Essential
Proven experience leading an operational, support, or coordination team
Strong process-driven mindset with an eye for detail and efficiency
Excellent organisation and prioritisation skills
Confident communicator who can challenge constructively
Customer-focused, without compromising on standards
Comfortable working cross-functionally and influencing stakeholders
Highly Desirable
Experience in vehicle leasing, automotive, finance, or order-based businesses
CRM, workflow, or operational systems experience
KPI-led performance management experience
A track record of fixing broken or underperforming processes
Personal Attributes (Critical to Success)
Calm, clear-headed, and composed under pressure
Naturally structured, disciplined, and organised
Comfortable having difficult conversations when needed
Takes genuine pride in things running properly
Sees disorder and wants to bring control
Strong leadership presence without ego
What Success Looks Like (First 612 Months)
Clean, consistent, and enforced handovers from Sales
A visible reduction in customer complaints post-sale
A Sales Support team that is confident, organised, and highly respected
Aftersales receiving well-prepared, informed customers
Full visibility and control over every live deal at any given moment
Why This Role Is Different
This isnt a keep-the-lights-on role.
Its an opportunity to build, lead, and elevate a department that directly impacts customer satisfaction, revenue, and reputation.
If you thrive on structure, accountability, and making things work properly this role will give you real influence, real responsibility, and real career growth .
Hours 9am 5.30pm Monday Friday
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