<p><strong>Job Purpose</strong></p><p><br></p><p>Managing a diverse volume caseload, you will be responsible for ensuring the ongoing high performance and delivery of a quality, client focused operation within the department.</p><p>You must ensure that you meet the financial targets that are set and the delivery of excellent, added value client service, which continually exceeds client expectations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong> </strong></p><p><strong>People Management</strong></p><ul><li>Line management and development of assistant or shared assistant (team support) resource to ensure the successful running of your caseload</li><li>Identify potential for development of your Assistant. Encourage and facilitate this development by broadening their experience, knowledge and skills</li><li>Work with your Team Leader to identify opportunities to move people where appropriate, with the aim of increasing the flexibility of the department and its ability to respond to a variety of different pressures.</li></ul><p><strong> </strong></p><p><strong>Client Management</strong></p><ul><li>Maintain and build good professional working relationships with clients and external organisations</li><li>Develop and improve client service standards, encouraging a total client care culture throughout the department</li><li>Monitor your team support’s delivery of client service, with your Team Leader, through regular feedback reviews.</li></ul><p><strong> </strong></p><p><strong>Technical Responsibilities</strong></p><ul><li>Ability to deal with a full range of property transactions including freehold, leasehold, new builds, shared ownership and limited company transactions</li><li>Adhere to and promote compliance with Conveyancing Quality Scheme, the firm’s policies, practices and procedures; legislation applicable to the profession and to any relevant quality standards</li><li>Through training and other means, to keep fully up to date with relevant legislation and practice</li><li>Delegating work to the team support</li></ul><p><strong> </strong></p><p><strong>Knowledge & Experience</strong></p><ul><li>Experience managing own diverse caseload from instructions to completion and registration</li><li>Good knowledge of services within Birchall Blackburn Law.</li><li>Good inter-personal skills, able to deal with all levels within an organisation and relieve potential conflicts.</li><li>Able to work accurately and clearly explain technical matters to non technical users in both written and verbal forms.</li><li>A client focused approach to service delivery.</li><li>Strong experience in using Microsoft office tools – Word, Excel, Outlook etc.</li><li>Strong experience using case management systems</li><li>Working knowledge of the CQS Protocol, UKFML, and BSA Handbooks</li></ul><p><br></p><p>In return, we can offer you a competitive salary and benefits package.</p>