Customer Performance Analyst
Location: Gosport
Job Type: Full Time, Permanent
Salary: £35,000 £40,000 per annum
V3 are recruiting for a Customer Performance Analyst on behalf of our Logistics client based in Gosport. This is a fantastic opportunity for a data-driven professional who enjoys turning complex information into meaningful insights and working closely with customers to drive performance improvement.
The Role
As the Customer Performance Analyst, you will play a key role in capturing, validating and interpreting internal and external performance data. You will transform complex information into clear, accurate reports, dashboards and customer-ready presentations.
Acting as both a data specialist and a key client liaison, you will support operational improvement and help strengthen customer relationships through high-quality insights and regular engagement.
Key Responsibilities
Collect, consolidate and manage KPI data from internal systems, external partners and customers
Validate incoming data to ensure accuracy, completeness and consistency
Analyse trends, performance gaps and operational drivers, working closely with the Business Performance team
Create high-quality dashboards, reports and visual presentations for internal and customer use
Work closely with Customer Service Managers to monitor feedback, resolve performance gaps and improve customer experience
Present KPI results during regular customer business reviews
Build and maintain strong customer relationships, identifying opportunities for added value
Maintain documentation of data sources, methodologies and reporting standards
Collaborate with cross-functional teams (Operations, Customer Service, IT, etc.) to improve data quality and KPI tracking
Contribute to continuous improvement initiatives through performance measurement and insight
Skills & Experience Required
Strong analytical and data interpretation skills
Proficient in Excel and BI/reporting tools (Power BI, Tableau or similar)
Confident communicator with excellent verbal, written and presentation skills
Strong customer focus with the ability to build lasting relationships
Exceptional attention to detail and a high standard of data accuracy
Ability to manage multiple data streams and meet deadlines
Highly organised, adaptable and accountable
Knowledge of Lean, Six Sigma or other continuous improvement methodologies (desirable)