Customer Support Specialist – Online Gambling (UK)
About the Role
Are you passionate about sports, iGaming, or trading? At Onyx Gaming, we're redefining online gambling in the UK through, data-driven insights, and exceptional customer experiences. As a Customer Support Specialist, you'll become a key part of our player support team—offering fast, informed, and friendly assistance to our users across sportsbook, casino, and gaming products. If you thrive in high-energy environments and enjoy combining your love of sports or markets with meaningful customer interactions, this is the role for you.
Key Responsibilities
* Fast, Friendly Support: Handle all incoming customer contacts (emails, and chats).
* Prompt Case Handling: Ensure complaint cases, technical queries and Safer Gambling interactions are referred promptly.
* Email Service Excellence: Address all incoming email queries—such as account verification, deposit/withdrawal issues, and responsible gaming concerns.
* Case analysis: Assist with auditing and analysis of Ai and automation services.
* Team Contribution: Share successful player resolutions, feedback, or innovative support tips with the team to strengthen our focus on continuous improvement.
* Flexible Availability: Flexible working hours may be required to meet business requirements.
What We're Looking For
* Industry Enthusiast: You live and breathe sports, iGaming, or trading—and love helping others navigate these experiences with confidence.
* Customer Service Experience: Background in online betting, trading support, or gaming customer service highly preferred.
* Digital Agility: Confident using Microsoft Office Suite, online dashboards, and troubleshooting basic customer tech issues.
* Resilience & Empathy: Ability to deliver world-class service even under pressure—balancing speed, accuracy, and empathy in every interaction.
* Regulatory Savvy: Awareness of UKGC regulations, Safer Gambling practices, and secure account management protocols is a strong asset.
* Team Player: Comfortable collaborating with traders, product managers, and marketing teams to support time-sensitive campaigns and events.
Job Type: Full-time
Benefits:
* Casual dress
* Company pension
* Free parking
* On-site parking
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: Hybrid remote in United Kingdom, CO3 3BT