Key Result Areas: Patients calls are answered in line with the Booking Centres standard operating procedures (i.e. time to answer a call, information shared and patient focussed service). Patients are treated courteously, with empathy and respect Vaccination appointments are booked within internal and national targets Supporting the Vaccination Booking Centre Manager, the post holder will assist in working towards key objectives which have been identified as: Ensuring all patients appointments are processed in accordance with the internal and national targets Ensuring patients are assigned to the right clinic first time Ensuring an efficient telephone service is maintained You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac